I drove 30 minutes to find out, after a 30 minute wait, that the parts needed to be ordered and I can drive 30 minutes home. I watered 1.5 hrs for no service. We I asked why I wasn’t informed about the parts not being in inventory prior to my appointment I was told it was due to the car needing inspection. I asked if the car was inspected, and JJ said no. So why did I have to drive there just to be turned away after spending 30 minutes at the service center. I haven’t revived a follow up call on the status of the parts, and I received texts saying the service was complete. This was a horrible experience. My last experience was also pretty bad, as was my previous one before that.
Appreciate the professionalism and got right to the point to help me get my car serviced properly.
Mr Quintero was very helpful in answering questions I had and as busy as he was still manage to keep me informed about my car… Thank you Joey!!
Joseph was an amazing help!! Not only did he take care of the situation he really went above and beyond to help us! And was on top of our service making it really easy for us to get ETA on the vehicles recall updates. We would definitely love to work with him again and would recommend him! He made the process very easy, he was courteous, he was very honest and that to us is a big plus!
Joey Quintero has throughout the years has been professional,friendly & knowledgeable. He is a valuable employee to have. We are greatful for his great service.
Jay was far better than most service advisors ive worked with. He was patient when needed during slow insurance response time, but moved quickly when stuff was ready. Both emails and txt msgs were well used
Joey was very courteous and helpful.
Joseph Flores was nice, heloful and polite. I was not happy with waiting almost 5 months for taillights. This is very unacceptable. I the next few months I will be purchasing a new vechile, but I WILL NOT purchase a Hyundai, very disappointed!!! If you need parts you are out of luck.
Had a great experience with service and complimentary vehicle loaner. Thank you Joey for making it easy,
Kevin was suberb! Great experience.
REALLY appreciate that Kevin and all the service department members at the El Monte location give a transparent and trustworthy assessment of maintenance/repair needs.
Jonathan was completely helpful and very professional I was truly impressed with his overall attitude about his position.
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