CardinaleWay Hyundai of El Monte Auto Repair Service

An appointment time should be hobored

Joseph was nice and patient with processing my service request. Communicated with me and let me know when my car was ready.

Kevin was excellent!

Very long line at appointment time. Was at dealership nearly four hours. Very expensive 30,000 mile service ($230/hour!). And, besides the oil change, the most important part to be replaced (a belt) is on order! So, will I have to spend another four hours there?

Excellent service by Jay

I waited 6 days before I got a quote on hiw much it will cost to fix the cloth on my sunroof. I already told my advisor what the problem was, but still had to pay $230 for a diagnostic. I had to leave my car there for 6 days. He told me maybe 2-3 days max. I had to call to get an answer on the situation, no text, no calls to let me know what's going on. All I got was we are really short handed. Wow!!Been taking my car here for 10 years. You guys officially lost all my business.

I had to wait way longer than expected.

Jay was very patient and accurately explained how long the appointment would take. Also Jay gave me great advice regarding future maintenance. Completely happy.

Thanks

He was very attentive and efficient

He was very kind and very helpful to my old father. I appreciated his efficient assistance. Thank you so much.

Good customer service

I was extremely pleased with the resolution of the services done on my car. Every problem I had with my car was resolved and fixed. Couldn’t have been done without you guys. Also it was done so fast I couldn’t be happier. I will be back for any minor or major services needed for my car. Thank you once again Kevin Molina!

Joseph was very thorough to explain the detail and very helpful

Thanks

He is very nice and helpful. Sincerely listening what I concern. Thanks

he is very cooperative person

Very good service

A year ago, I had to come to the dealer because one of the two keys that they gave me in 2022 when I bought the Elantra car did not work, it was not activated and I knew why the key that I always use was accidentally forgotten out of USA. A very bad experience, I spent almost 400 dollars to bring the car with a tow truck to the dealer and Uber too, the maintenance person told me to bring the key so they could activate it, now a year later I do it and they tell me they have to charge me 230 dollars for activating a useless key that the same dealer gave me at the time of signing the contract and they tell me that he blames me for not checking the 2 keys when I signed the contract. I think that I am making a purchase of 30 thousand dollars from this place, I hope that at least they deliver everything to me in perfect working order or at least that they take responsibility for the mistakes that they make. Another terrible experience with this dealer.

Julio was awesome. The job was done quickly and he answered all my questions