Steven was very efficient and got me a quote and explained the process for three different service items. He said the car would be done by 2pm, and it was. I thought the service was excellent!
My appointment was at 8 AM. I was hoping that by getting an early timeslot, I would get out sooner. Approximately 20 people came and left during the six hour timeframe I was there, waiting for my car to be finished. There was no communication to me about the status of my car, nor was I advised that the vehicle was done until I asked Kevin myself. I personally felt that they had forgotten about me and only remembered when I brought it up.
1st service on 2024 Sonata hybrid.
Everyone was very friendly and helpful. the service team is very knowledgeable about car repairs and troubleshooting problems. thank you very much for making my repair and service work very easy and comfortable.
Thank you Steven! He’s the best give him a raise pls
Your technician was very helpful keep up the good job thanks.
Although my two previous services were okay, I’ve been greatly frustrated by my inability to make appointments online. You’re appointment website is terrible. You don’t have a comprehensive list of services listed so customers have to either click whatever option is closest or they have to call. If you had all your services available (including the coupons) you’d be able to manage the mechanics schedule better. It’s inefficient to do it this way and it leaves customers waiting way too long sometimes because the mechanic falls behind on cars ahead of them in line. Managing appointments based on service times would help keep customers waiting in the dealer for exactly the time they expected. There’s no point in someone scheduling an 8am if the mechanic won’t look at their car until 1-2 hours later. It just wastes everyone’s time. Creating more efficient scheduling would greatly improve customer satisfaction.
The service advisor, Matt Lopez, quoted us the charges in the phone with an understanding that service fees would include the brake rotar replacement. The bill charged remained the same as the quote but without the rotary being replaced. It was re-serviced instead. The battery replacement took more than 1.9 hours. The longest time Matt said it would take is supposed to be 1.5 hours.
Therefore, the services were overcharged without good explanation.
When we asked for a phone recording, Matt said the recorder is broken.
We have experienced the worst customer services experience from Matt. We will never come back to this dealer for services or buy a car and recommend against my friends to do so.
Kevin is very helpful and so are the other data ????. But after the service I went to charge my car, I charged it to 90% but it showed only can run to 244miles ! Usually with 90% it can run up to around 300 miles, so is it due to the recall n update of the system/program ? Hope the office can reflect this to Hyundai. Thank you !
Matthew Lopez was graciously attentive with any questions I presented to him. However, he did provide the use of a rental while the work was being done.
My only complaint was that it dtook so long for the work to be completed. I realize that was beyond his control.
Takes too long for a simple oil change service, needs improvement please
Steven was great. I've had mixed service experiences at Hyundai dealerships and this one was very positive. My tires were rotated, the recall was taken care of and they replaced the hydraulic joints on the hatch. This was supposed to resolve the rattling that I've had for like 10 months on my car and it has eliminated the metal clacking noise, but there is still some rattling, much less, and I'll reach out to Steven for this. It was worth the drive all the way to El Monte from Altadena, thanks!
Steven was professional and helpful in helping me get my car serviced, couldn't be more than happy with my experience.
I don't like the 3% charge for credit card
Steven Cuevas was such amazing help. He was curious and empathetic. Thank so much.
Diana S was amazing. She was thorough in her assessment and made me feel comfortable.
Julio was outstanding. He should be a manager.
All staff is very friendly and helpful. We appreciate Julio's service. Christian Rose was also very helpful.
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