The associate Ricky was great personable, friendly kind and courteous.
Joey was really nice and great at keeping me updated on the progress of my car. And he answered all my questions with kindness and respect.
Kevin was kind and helpful. My car was washed and filled with gas at the end of my appointment! 5 stars!
Thank you celery for assisting me in being stuck in the middle of the road because cars were backed up in the enter lane.. I’m sorry I had to call but you were kind enough to come out to me and assisted me! Thank you!!
Joseph did a great job of working with me and helping me with all of my issues to fix my car.
My service rep Jose Flores was lovely to work with. Love the waiting area
Your whole team were very professional.
I will be back.
Lynette
I am very satisfied with the maintenance job on my vehicle runs great. And what great service from Joseph Flores this guy is fantastic!
Ricardo was very pleasant and professional. I have been waiting to receive a part for a year now (I have paid for it), and no one was able to give me an answer on how to get it. He tracked down what happened, and he ordered the part. I have paperwork now that it is ordered, and I am hopeful that I will get a call when it comes in. I appreciated his effort. Great guy!
The cost for a simple filter and wind shield wiper change was astronomical. I can do that myself, and I did. What I was disappointed with was the customerer service. My car wasn't washed, it had sticky stuff all over it still, I asked to update my maps system bc of a warning everytime I use it saying it needed an update or it woukd no longer function. That wasnt done, also the guy who helped me diddnt even bother showing up for me while I was there to talk to me. Everyone just kept saying they couldn't find him orchestras on his way. He never came and I eventually just left frustrated. Everyone was apologizing but nobody was doing anything to make it better.
Ricardo was amazing at his job and demonstrated excellent customer service! Because of him I’ll be coming back!
No need to contact. I was told that my estimated wait time was 2.5 house and it turned out to be a little over 4 hours. It was a busy morning for you all, but an update would have been helpful.
My unrealistic expectation cost me $50. When Ricky informed me of the total cost, I specifically asked him to apply the "spend $500 and save $50" offer.Somehow it didn't happen.
Today I found out that the amount wasn't deducted from the total payment after I got home. I will have another service appointment coming up. Wondering if Cardinaleway would credit the amount for the following visit.
Thank you
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