Good, expedited service. I am pleased
Great experience today.. Thank you
Matthew was awesome! I came back because I thought i had a proven with my tire pressure. He had it checked immediately. When I received the car back, the gentleman who brought it out clearly explained to me what was going on. Thank you Matt and the service team.
Very pleasant experience I would recommend you to anyone when my lease runs out. I’ll come looking to you.
Thank you to Ray who I spoke with on Monday when I made the appointment he was very Courteous and Efficient.. I would also like to say the same for Matthew and his colleague who sits next to him. I also got a Great Complimentary car wash. I am Grateful.
Courteous and friendly service. However, the wait time was too long.
Joseph was awesome, but the entire experience was very disheartening no reflection on Almonte Cardinal Way except for the unfortunate delays because of your construction, which is understandable but corporate Hyundai was very poor and managing customer service experience of my vehicle that was just a month and a few days old not having a loaner available was also very taxing and now I’m trying to get over $1500 of rental fees for 20 days of a rental need Reimbursed again not your problem if anything this whole experience Joseph made it more bearable and I appreciate it very much
Matthew was very helpful and kind.
Thank you for the great customer service
Mr.molina greeted us with smile, service was done in timely manner and process was fairly easy.
Excellent service advisors , very knowledgeable and friendly
The interaction with your rep was all very good. Unfortunately there ended up being 2 issues after my oil change.
This has nothing to do with any person. Everything was very professional as usual. I have already spoken with a rep about these issues and I'm sure you will take care of them for me.
Julio was the consummate professional. Knowledgable, pleasant, attentive and gave my car the best status review it’s ever had as a first order of business. Then he monitored progress and reported back to me before I had to ask.
Actually everyone I I encountered from Kevin’s smiling greeting in the scorching sun. To my return home in a very clean car was the best experience in any service department in all my decades of driving.
They lied. Never reset maintenance light or tire. Lied on wheel alignment 2023 IONQ5 while the car just 15,000 miles and 1 year old. Brought the car back today with the same issue, they told replace the tires since I told them about charging wheel alignment last time.
Prompt service despite the mess.
Unbelievable delays for a 15-20 minute service and oil change. It should not take over 3 hours. The multiple side conversations including being on the phone while you’re speaking with a customer is a bad customer experience. The waiting space is extremely uncomfortable too. And I didn’t receive high quality responses to my questions. Everyone was nice but for example how is it possible at the Hyundai dealership, nobody knew even the basics of Bluelink? Also the text notification time stamps were inaccurate. It told me my car was ready but it wasn’t and I was sitting at the desk for an additional hour.
1. ended up being 2½ hours rather than 1½ hours.
2. adding credit card surcharge at the end of the transaction.
3. not being aware that there was a recall on the vehicle at the time of the service
4. no cleaning and vacuuming of vehicle as I am used to with Honda.
New construction condition is very challenging to work around but the team pulled it off with great service.
The only suggestion I would like to mention is the condition of the waiting lounge due to no airflow and refresher availability but this doesn’t related to Julio’s service.
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