Everything from the service and the video consult and ability to decline optional service was fantastic, the big issue came with quality assurance and testing. My vehicle returned to me not fully functional and needs to be returned and reserviced, which has caused a larger inconvenience.
Every other service provided was great, but it’s unfortunate my vehicle didn’t come back in better function than when I dropped it off
The car was returned to me without no air conditioner, steering wheel not aligned car had many scratches and was very dirty
Thanks for making everything easy John, see you next time!
Recurring issue, I'm still not sure root cause has been addressed. Also, it took 6 days, with very little work done.
John was great! Courteous, funny and very helpful. I’m glad I went to him.
Thank you for your help and communication. Very much appreciated.
John Kim was very knowledgeable and was able to help us with no problem. He knew exactly what needed to be done and informed us of the time frame for the service. He even informed us ten minutes before our car was ready to let us know that the service would be completed soon, he is a great customer service representative
Oil change took over 3 hours long!
Josh was very helpful with my car today! He patiently explained everything about changing my air filter and was very knowledgeable. Great service!
Thanks for the great service Hyundai provided for my Hyundai Santa Cruz always great customer service.
Joey is extremely professional and likeable!!!
Joseph was informative, friendly, and helpful
John took me in when arrived without an appointment after their cut off time. He saw that I was travelling from a far, and he fit me in without questioning it. I really appreciate the gesture, and I’m glad I was able to get the car serviced!
My tires were not rotated. I know because the top (R) tire is a different brand from all the other tires. Not only that, the PSI is different on all the tires ranging 35, 36, 38, 39. We also understand that you guys are remodeling but cmon now. We appreciated the kindness shown by the staff but at the end of the day, a job a job and the job was not satisfactory.
I really appreciate Ray for taking care of reporting, getting approval, and ordering the replacement tail light. He is always giving me update for any progress and scheduling the repair. Simply the best customer service experience.
Unhappy about the extra 3% credit card fee. Legitimate Merchants do not charge their patrons these extra fees. It’s even worse when there is no mention of it on the invoice or by the clerk. In addition, you do not take personal checks, so the only option to avoid service fees is to pay
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