Fair and experienced attitude.
Jesse was very polite and professional.
I enjoy doing business with Smart Motors.
I appreciated the information she provided
The video communication was nice. I've never had that before.
Very fast service and I appreciated Vincent’s and the team’s guidance. Great job!
Very easy and efficient experience
Katie was very professional, helpful and personable.
Jesse did a terrific job listening to my concerns and answering my questions. Smart motors and Toyota continue to exceed expectations. Thank you.
I had a 1030 appt at express lube. Truck was brought in at 10:20 & completed by 1045. Impressed!
You do not need to contact me. I’ll explain here.
I was expecting a short appointment because the person with whom I spoke when making the appointment said that all I needed was a tire rotation and check of fluid levels. When I’d been seated inside for half an hour, Vincent came and told me the car needed an alignment that would take one hour, so until 3 pm. I said fine. At 3:35 I went to the desk to ask what was going on. The person who checked said my car was up on the rack. At 3:50 pm Vincent called me to the desk and said the car could not be aligned because the arms needed to be replaced. I said he had not let me know that the wait would be extended by so long. He apologized in a rather perfunctory way.
Had no appointment, but Justin managed to get my issues( headlight
replacement and headlight covers restoration) taken care of in record time.
The scheduling app does not work. Directions on where to take the car upon arrival were not clear. Staff once I got scheduling and arrival settled were excellent.
When I left, I truly felt you had my car and my interest as your number one priority. You were honest, open and straightforward with me. Thank you.
Fast efficient service and very trustworthy personnel. Jim E
Very good customer service,every time that I come,Thank-you for being so professional.
Quick service, friendly, and thorough explanations on how my car is doing.
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