Very satisfied with Smart Motors Service Center.
My Avalon is approaching 100,000 milestone. I know my vehicles are in good care when I trust the hem to Smart mechanics. Plus, I drive away with confidence that I am going to travel in safety. As a female driver of 73, appreciate that!!
Roxanne
(Smart has kept us traveling on the road since 1977????)
Nate was pleasant .... and delivered great news about my car.
My son recently experienced it and I have heard it from several others that they are told to get repairs done when in fact they aren’t needed. My son was told he needed $600 in brake work. He took it to our mechanic of 20 years and he said the brakes were fine. I brought my car in and was told I needed new tires. I didn’t need them and in fact when I returned 10,000 miles later for another oil change, your staff noted that I got new tires, which I had not. Shame on you for trying to upsell repairs that aren’t needed.
Khon was very polite and explained all the service very well.
David was professional and kept me informed even though it went a bit longer than planned.
Ben was great - clear explanations and very personable.
Khon kept me updated with the progress of the repair. I appreciate the team helping me out today. The estimate was correct and within reason.Thank you.
Ian did a great job and he kept me informed with timely text messages. Al is my favorite sales guy.
The service advisor and manager and payment team member were great! The problem is that when scheduling the appointment initially I explained that we were going on a big trip and needed to make sure everything was good to go. This was an opportunity for the scheduler to highlight what regular maintenance tasks were needed. Alas, only an oil change was scheduled, so I thought OK good to go! Until the oil change was being done the service advisor came in and said we needed two other fluids changes. But I had no time for this at this appt…. So had to reschedule. We buy Toyotas because they are reliable and reduce the number of service appts, not in those case!! them!
I was very satisfied with my recent service. Roger provided me with a high level of customer service and kept me well informed of the services being provided. I look forward to working with Roger again. Thank you, Larry Vertein
Roger was great. Very professional, knowledgeable, and friendly.
All personal was polite detailed and efficient i was totally satisfied with your personal
I do not wish to be contacted. I just wanted to share feedback that I made a 4 PM appointment for 100,000 mile service and I don’t believe that the techs stay that late to service vehicles so I’m not sure why I was able to make an appointment on the website for that late. Everyone was very accommodating and they were able to give me a rental but I think 4 PM appointments are not possible for the service that I requested.
I was very happy to have a loner car.
Having my car back on the same day was fantastic.
The only thing I would have appreciated was the fact that I was not told it would be done in one day.
Was told at time of purchase my first 5 old changes were covered but today found out 3 of those are used because you have me coming in for tire rotations which I could do myself if that's the case. So was misrepresented what was covered when I bought the truck. Salesman said I would not need to pay for oil changes but will because of the rotating tires that was not mentioned at all. And the alerts are annoying of all it is for is a rotation. Also was told window sticker was updated but same sticker is on it
Excellent service
Thank you
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