I just had a tire rotation and was there at scheduled time of 10:30am. Why did it take 2 hours and 35 minutes. Just curious.
So appreciate the flexibility of the manager. On Friday my mom lost a hub cap to her Corolla. She was planning to leave on Sunday so the staff fit her in on Saturday. Amazing!!
I was in for a oil chang/tire rotation and I was in and out in 20 minute's great job to all the staff!!!
Very professional explaining everything in good detail.
Friendly, quick and courteous service
Paul is a great Service Agent to work with. Joel
Friendly staff and everything was explained well.
I'm very glad there was a loaner car available so I didn't have to wait there while my new tires were installed.
As far as I know the car is just fine but I was disappointed when the first person told me I'd owe close to $175 for the oil change even though our maintenance is covered by Smart Toyota for two years. He didn't seem to know. The second issue was being told you usually recommend an alignment every 12,000 miles. We haven't even added half that many miles since buying the RAV4 in January. It makes me wonder if you guys aligned it before you sold it to us.
Very easy and seamless service today!
Mallory was friendly and provided a detailed explanation of the process and services to be completed on me vehicle. Her follow-up and clear communication was appreciated.
Jesse always makes it easy and understandable.
Khon was very very nice. That helped because I don’t like service appointments.
David was great!
My reason for not satisfied is because our dash message read
Engine insufficient power see dealer
I don’t want to see dealer one day after service
Quick and fast and professional like always great service!!
Your mechanic showed my wife a. Really dirty cabin filter and said she needed a new filter. I was there with her and said no I would install a new cabin filter. When I removed the cabin filter it was not the same one that she was showed her. It was’t very dirty.
I don’t know if I can trust Smart motors anymore.
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