I'm sure they're supposed to set the tire pressure to the factory/cold setting, but it would have been nice if the service folks had recognized the weather and that my tires were hot from the highway and left them a little high. As soon as my car cooled off my tire pressures were low. I expect I'll need to put more air in the next few weeks.
Mallory was courteous and professional.
Thank you!
I felt the upselling on added services was not appropriate as the history of my car showed I had been in twice fairly recently. I needed only an oil change and the appt took a full hour. My AC did not work well afterwards as the system would hang up each time I started the car necessitating I turn off the hvac and restart the automatic system. There were also strange noises like valves or filters opening/closing after the car was turned off. This happened several times today although at the end of the day it seemed to have been resolved. I will be monitoring it in the coming days.
Eric was very cordial and professional.
I was skipped ahead 3 people by the person checking in. We were not checked in in order. Several people checking in had very dirty clothes. Smart Toyota should be able to afford to give them enough merchandise.
Knowledgeable, professional, answered questions thoughtfully in understandable terms. Outlined future maintenance issues and how to manage them. Have the utmost regard for his ability and professionalism.
Everyone was friendly, professional and polite. Every aspect of the service was explained and I felt confident with the information received and choices made. Thank you!
Dave finds it difficult to keep up with his workload. He seems to find it hard to return texts or phone messages. In this case he didn't even write down a simple service request line for the possibility of getting the service done over a two or three day period. Never returning three texts or a voice mail. This seems to be a recurring problem. Yet, I am made to feel like I am the problem to expect requested work to be done on time. I pay what I am asked to pay only expecting quality ser I e and work for the price I pay. I can't even get that.
Eric is willing to listen as well as inform and gave me confidence that our RAV4 would be properly taken care of. He is an excellent representation of professionalism mixed with kindness.
Eric was awesome! He did a thorough review of my vehicle and discussed the recommended services with me. He was honest, not pushy. I really appreciated how nice he treated me.
All services were completed in a friendly & professional manner!
Thanks
Greg did an excellent job listening to the issue with my car and ensuring my concerns were heard and clearly passed on to the service team. After two separate visits, the issue was resolved. Findings and steps were conveyed in an efficient manner.
The whole process was quick and easy! I appreciated the communication throughout my appointment and they had me on my way sooner than I expected.
Eric was friendly and explained things very well.
Service was completed quickly. Serviceman was very knowledgeable,polite and showed concern related to customer satisfaction
Ian was very professional and efficient. He explained things perfectly and communicated with me well.
Jesse was great and a joy to work with. Our brakes are actually more responsive and solid for having the service.
The update via the app do not seem to work on my phone. If there were something that you wanted to discuss that came up it is best to speak with me or detail verbally through text. Otherwise I will call.
Thank you so much for taking such great care of my car!!!
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