I was credited a total of $50 off of my bill as consideration for the couple of hours I wasted coming from Mount Horeb to Smart to pickup my car because i was told it would be complete unless I heard otherwise from my service rep. So I showed up as instructed and he and the tech were both gone without any communication. In addition I had to extend my car rental an extra day that I paid for out of pocket as I was unable obtain a loaner because I was told I couldn’t have one the night before but had I waited until the morning it would’ve been a big inconvenience to have to call for a tow truck during my work day. Happy to discuss and have generally been happy with smart motors but this was not a 5 star experience. Not upset that it took two days, just about how it all was handled. You can reach me at ****-****-xxxx
Thank you to Mallory for all your help and excellent service
He did a great job. Very friendly and thurough
Listing one price for oil change on your website and then switching the price to twice the amount once my car was brought in and work started.. is unacceptable. I felt the staff member’s explanation that the 85 price is on the website but they never honor the posted price. This sounds like a consumer fraudulent practice. Either honor the pricing you post or don’t post it. I will be reaching out to the Wisconsin Consumer Protection Commission
The team was pretty thorough. Reviewed past service and found that spark plugs should have been changed a while ago. Got a few things that need to be followed up on. The time estimate was spot on.
2 hour estimate, but took 5 hours. I was compensated. But should have been handled better
Please call me to discuss.
I won't do that survey: I don't believe in 'recommending' - it's arrogant to tell someone to act on what I like. I'll tell what I like if asked, but that's it. Giving a low score on 'Would you recommend...' is taken as disapproval - inaccurate, since it is the principle, not the performance, that I disapprove of.
When will the recall be fixed?
Khon was proactive and responsive during my visit. Great service and attention to detail.
Thanks for the easy in and out n the service of my car.
Good communication and customer friendly servive.
Very quick, efficient and professional!
Ian was very professional and helped me through the process
It was very easy and he was great to work with and I would recommend him for my friends .
Great experience
There was a complete lack of communication. I received notification via text that the inspection was complete and it took 2 hrs for me to get ahold of Mallory. I had to call multiple times to figure out what was going on.
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