Very pleased that I got my car back even before the time I requested
Answered my questions well. Great service. Thanks!
I had several questions because I’m not a car expert. It felt as if the person who was texting with me was frustrated or confused by my questions. I felt that I was asking reasonable questions since my estimate had gone up considerably, around 40 ish percent. I’m not sure how the communication can be improved.
He was friendly, clear on the status of my car and knowledgeable. I felt comfortable.
Great experience and staff !!
I use to have service done at the dealership, through the doors to the left of the express center. I am not sure why that is no longer the case.
The express center wasn't as comfy.
Also, the service tech who assist me did an okay job. Like, he seemed to have done his job. I had a couple basic questions he didn't know the answer to. When I was leaving, I thought "do I not get car washes anymore either" then after sitting in my car, and reviewing the paperwork I saw the code stickered on. Like, it's a small thing, the tech not mentioning it.. but it kind of reflects the full experience top down.
Overall, I just feel as though there needs to be a look at the management culture. Perhaps some quality assurance training/standards? Idk ????????♀️
I know customer service is hard, and if I have meh service, I often just don't fill the feedback forms.. since I already received 3 notifications, I caved to hopefully prevent more.
Appreciated the quality service--made me feel like a special customer.
The people that serviced my car, left it a mess. The passenger front seat was laid all the way back the stuff that was in my back trunk area was put to the middle seat. Just thrown over the side and never returned to where it was. Additionally I asked to have the q maintenance message on my dash removed after service. The last few times I’ve come for service they forget to turn that message off. I don’t know what went on in my car, but it was very disappointing to see it treated so disrespectfully.
She did a very good job like I’ve always received there!!!
Why did I have to clear three service alerts on my own? Why did they adjust tire pressure in four of the five tires? This left the spare in alert mode on the dash. In order to drive out of the service bay, they had to ignore that too.
Thanks again for another service appointment and making it relatively painless.
Very professional and customer friendly who assured me my Avalon was ready to hit the road on my upcoming drive be to Arkansas.
SMART MOTORS PERSONNEL ROCK!
Rox
You need to tell customers up front what the diagnostic work is going to cost. If I say on the intake paper work ‘notify me before doing any work above $X ($50, $100, $250, whatever)’, then if the diagnostic work alone is going to go over that number, you need to call me and tell me before you have the techs start in on it. You can’t surprise people with substantial diagnostic costs they were never forewarned about. Thanks for your attention to this issue. It’s easily resolved. You just have to change your practice on this.
If I had received the same excellent service I got from Mallory at my previous dealer, I would have stayed there. Glad I changed
Eric was great! Very helpful!
Ben has a good demeanor with customers.
he was very helpful and friendly. he was awesome!!!
Service advisor excellent communication skills, clean facilities, car wash nice touch.
The 18% shop supplies fee is a money grab, undisclosed until check out. I will not buy tires here with that arbitrary add on fee. Adjust your hourly rate and be transparent.
Thank you for the opportunity to provide feedback.
Mike Luttropp.
Thanks for excellent service.
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