Your whole system has changed. It's confusing. I like what you had before when I can call and set my car to whomever and you take care of that. You don't do that anymore so I was a little confused. And yes, I was unsatisfied because I had to repeat myself and had to get back to somebody to do the job correctly. I was surprised at my experience this time.
I appreciated the swift service, and the honest and detailed analysis of our car. I will continue to come to Smart Toyota for service. I always feel respected and well taken care of. Thanks to all of you.
The tech was polite and informative. I appreciated the review of items done and reviewed with my car
Vincent kept me apprised of the process and any additional costs. He didn’t try to upsell me. While it did end up costing more than I budgeted, they were things that needed to be done.
He was very helpful, informative and quick to update me and respond to my texts.
Jose was awesome. Competent and professional.
Muy Bueno !! Y Rápidos Excelente servicio
Dave is an asset to Smart Motors and Toyota. He's been my Service Manager for several years now, and he's always treated me well. He's polite and friendly and he definitely knows his business. He's always done a great job of explaining things to me in a way I can understand. It's nice to have someone I can go to who will always treat me well and fairly.
Mallory was very helpful with the service for my Land Cruiser. She answered some operational questions I had and communicated well throughout the process.
I'm really not happy, since they didn't find anything wrong with the truck, and I'm still hearing the same noise (problem).
Wilker Bauer did not review the work done on my vehicle nor did he bring my attention the fact that there is a recall on my vehicle and I should call to schedule an appointment.
I would love to see Smart motors bought by the employees.
Excellent communication and knowledge.
Thanks for being so respectful
I arrived today to schedule an appointment for services required every 6 months. Instead the work was done today. Thank you. Rhea S
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