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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5665 reviews 61%
4 star 1987 reviews 21%
3 star 322 reviews 3%
2 star 657 reviews 7%
1 star 675 reviews 7%
Review Us
Daniel S.
2 out of 5
3/26/2026
Was not informed for about 15 minutes after the car was ready. I had to go the desk ask about it when I could see in the parking area.
David C.
5 out of 5
3/26/2026
Thx for the timely response and accurate photos and descriptions
Richard T.
5 out of 5
3/26/2026
Mallory was great.
Steven G.
5 out of 5
3/26/2026
You guys always do a good job. I always look forward to seeing a local newspaper in your waiting room. Not there this time - please resubscribre! Thanks…
Mitchell H.
5 out of 5
3/26/2026
Great communication and service
Luciana F.
4 out of 5
3/25/2026
Gregorio does an excellent job
Daniel J.
1 out of 5
3/25/2026
The service took much longer than expected due to a malfunction of your equipment, and the cost was ridiculously high.
James N.
1 out of 5
3/25/2026
See the comments I messaged you earlier today. I would like some one to respond to me at
Emily D.
1 out of 5
3/25/2026
Price seemed higher
Susan P.
5 out of 5
3/25/2026
Friendly and professional service
Patrick M.
5 out of 5
3/25/2026
If everyone I worked/dealt with was as efficient and professional as Ian and the staff at Smart Motors (Odana Rd Madison), my life would be much better. Well done.
Kaitlyn C.
5 out of 5
3/25/2026
Khon was efficient and professional. Thank you for going above and beyond during my vehicle appointment!
Daniel C.
5 out of 5
3/24/2026
The service was completed ahead of schedule so I was happy about that, I was kept informed as well.
Laura L.
5 out of 5
3/24/2026
Khon was very straightforward and answered my questions to my satisfaction. Very nice and knowledgeable advisor. Thank you.
Pamela M.
5 out of 5
3/24/2026
Excellent service as always. Knowledgeable, polite, professional.
Jana S.
5 out of 5
3/24/2026
Great service and great service manager whom I worked with! Thanks!
Javier P.
5 out of 5
3/24/2026
Excellent service
Karla A.
2 out of 5
3/24/2026
Total chaos! Noone came out to ask what I needed done/checked. Service has really slipped since I bought my first vehicle in 2015. Sad. Smart Toyota service needs to become professional and timely again.
Evan M.
4 out of 5
3/24/2026
It was disappointing that nobody ushered me into a bay, thus causing me to surrender my 2:30 appointment time. Though I suppose that’s more my fault than anything. I do appreciate the wonderful customer service by Jenna though, and how she was able to ensure I still received service.
Tiffanie P.
1 out of 5
3/24/2026
I had my air filter replaced and now anytime I turn on my fan there is a loud spinning noise. I can not have my air blowing on any speed without hearing it. It was not making this noise until after I had it serviced.

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