Greg was very apologetic about Toyota not having our part. My car was kept 2 days and no part either day. It seems that could have been determined ahead of time. I wasn’t put out too much since I’m retired but it was frustrating.
Looking forward to getting a free appraisal on my car.
Thank you
Sandra P. Carr
Easy and smooth sailing process with minimal wait time appreciated the fast and efficient service
I don’t need to be contacted. My complaint is that I made an appointment because I have to take off work and want to keep my unpaid time to a minimum. I allowed 90 minutes for an hour appointment, understanding there could be delays. However, it wasn’t until I asked for the status after waiting 80 minutes that I was told they were just pulling it in to the bay. I would’ve appreciated being told of delays before this point. I know they rushed to get my vehicle serviced as quickly as possible, which I appreciated, but I hope it was done properly. My main complaint is no one communicating with me until I asked for an update and unsure how there was already such a long delay for a 9:40am appointment.
Car is running very smoothly. Thanks for the speedy, excellent service.
Everything went great so far...good
Greeters were so welcoming and friendly!
All of the technicians did a fantastic job. They were very busy when I got there shortly after opening but all did a great job being friendly and giving appropriate estimations of time which made waiting a lot more pleasant. Ian did an awesome job explaining the service and a recall that was open on my vehicle and the progress of it.
Receipt said car was washed, but it clearly wasn't. Didn't pay for it either way so not a big deal, but just a weird thing to say happened, when it didn't.
He was friendly and very helpful. I appreciate his service.
I waited almost 20 minutes after pulling into the garage to drop my car off. I’m not sure why that process lasted longer than a few minutes. It took that long for a guy to walk over and review the issues I already explained over the phone.
My appointment was at 10:15am. I didn’t get a text until almost 2:30pm. .
It cost me $219.00 for a diagnostic that I’m sure wasn’t going to solve any lock issues. The total to fix my locks was over $2300.00. I’d bet anything replacing all the electronic locks is not the issue. So I passed and the problem was never solved.
Even picking up the car took way too long. I stood there for five minutes as the service writer worked away on his computer. Overall it was not a great experience today.
I came in for an oil change and maintenance check-up on 2/14/24. The next day my battery was completely dead which required a jumpstart from a Good Samaritan. I had put in a brand new battery in November 2023. Everything check out in the green at Smart Motors so why am suddenly having battery issues? I had no issues starting my Venza until my appointment at Smart Motors.
Very happy except for the second time now, the sticker was not updated with date at miles til next service.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social