I must say, he had a genuine personality! He was incredibly polite and attentive and radiated such a friendly vibe.
The experience was acceptable but getting charged $45 for shop supplies , when I spent over $2,200 is insulting and egregious.
Paul explained why the brakes on my car
are being noisy and corrected my misconceptions.
I have peace of mind knowing that everything
is in good shape.
Service was great, representative was professional, loaner was excellent. Turn around was for service was exceptional. Why is the a fee on my credit card you held for the loaner.
I set up an appointment 2 weeks in advance. I arrived 10 minutes before my time. I was having the tires rotated. Two hours later I was still waiting to hear about my car. I went to the desk to ask where my car was and had three people looking for it. There was no paperwork Saying it was done and no vehicle being worked on. I turned and saw my vehicle was parked outside by customer service. The person working with my car came out and apologized. My question is, why make an appointment when I still had to wait?! Rotating tires doesn’t take TWO HOURS!! But also make sure to let the customer know when the car is ready. Not a good experience today.
Everything went well with the recall, and we appreciated the loaner car. Thank you!
Appreciated Jesse’s time and efficiency, very happy with the experience
Car interior cleaning was very nice as well as exterior. Exception on car wash windshield was missed.
The new computer system was not working adequately. I was sent a text that my car was done. I could see it parked outside but it took a half hour for the technician to get to me and check me out. Don’t text if it produces false expectations
Ian was awesome to work with. Extremely informative, friendly and kept me up to date on what was going on.
I had a new battery installed within a short time after the vehicle arrived at service dept without an appointment . It was very helpful . Thank you
Justin Ganser was my service person. I brought my car in because the battery had died (third time this year). I needed to have the battery and starting system checked. Today, I was told the work on my car was done, but, then learned that the battery had never been checked. I was told since the car started today, they decided it did not need to be checked. Yikes! I am very nervous about driving my car now. I've been with Smart Motors for many decades. Do I need to get my car checked somewhere else? I believe Justin was surprised about this and do not blame him for this complete lack of service for my car today. But, I cannot tell you why it was not addressed.
I made an online appointment and still waited 2.5 hours for my car to be done. The woman next to me had an appointment as well and waited 3 hours.
Today’s experience was kind of a cluster. I checked in at 11:30am for my 11:40am appointment. It was just a oil change and rotation. Check in was easy at the express lanes and I forgot the advisor/ technician’s name. I went over to the sales side to see the new cars. I went back to express service side and told the front desk lady that I needed a new windshield wiper due to it falling off in the car wash. I went back to sales. Around 12:30pm they called to verify I wanted the oil change due to having synthetic oil. It was a little early in the cycle but I told them to proceed anyway. I walked over at 1pm and I saw my vehicle was ready and parked against the wall. I asked the front desk guy if they had called my name as I was on the sales side of the building. He checked and said the advisor was working on my paperwork. We still didn’t know who the advisor was as his name didn’t appear on my paperwork. I waited 20 minutes and then told them I needed to pay and leave. The front desk guy went into overdrive and figured out the order for the windshield wiper was bogging things down in the computer. They got the wiper and installed it and finally got me out of there at 1:40pm. Total time at dealership was 2:10. There was definitely a disconnect on the paperwork with the advisor name not appearing and the windshield wiper messing up the final paperwork. The front desk guy did a great job once he figured out what was wrong. This wasn’t the usual Toyota experience that I’m accustomed to, but I will be back for my next service.
Everything was good and on time too
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