Thanks for making the tire swap right.
Everything with the car went good. But the waiting room was quite small for the amount of people who needed to wait. Barely had enough chairs for everyone.
Good job! Everything was on track. Top Service
The entire service and communication was great!
Alexis was very professional.
Wait time when I arrived for my 10:30 drop was about 20 minutes from the time I pulled in the main service entrance until a service rep came to my vehicle and explained the services to be performed.
Twenty minute wait time to check in was irksome. Actual service was good.
This morning I discovered my back driver’s side hubcap/rim is missing. Can you help?
We’ve been impressed by how organized Smart Motors is in when checking our car in, notifying us on status of repairs, and checking us out at pickup. Thanks.
I reported for my scheduled apt but it was iver an hour before they atarted working on my car- work seemed ok- this usually dies nor happen- you seemed either short staffed or over booked
Ian is great - helpful & knowledgeable.
It is frustrating when droping off a vehicle for service that there appear to be people available at the service desks avoiding helping while you are told to stay with your car watching a group of 5 standing together talking, laughing, tossing food (popcorn) in their mouths.I encourage a fun workplace but not at the expense of 3 customers sitting in the bay watching & waiting.
If the employees are on break or done for the day - I suggest they move behind the wall so customers do not see them as ignoring their check-in. This has been the case for me a few times so it's not just a one time experience. This treatment has made me consider changing where I service my vehicle.
Perhaps, have us come in to a waiting area or appear connected.
It was busy, so my service appointment took longer than expected, but it was clear everyone was doing their best to get customers on their way as quickly as possible.
Gregario was great. My bad service experience was not because of him. I had my car in twice in 3 days and the MIP’s were completely different. I shared my frustration with Peter the service manager and let him know I’m a long term customer who will probably take my service work elsewhere. I lost confidence in the staff when they gave me the run around this week and quoted me about $10k for work on my car. The services reports conflicted so I wasn’t sure what to believe.
I appreciate the scheduling accuracy.
Joseph Denzer did a good job Today, the only problem was there could have been a little more communication on Toyota part because an oil change that I had scheduled ahead of time. I was told it would be about an hour and it ended up taking 2 hours and I wasn't told it was going to take that long. I like coming to smart toyota but when you are waiting for your car and no one comes out to let you know it will be a longer wait. It makes both parties stressed.
The estimate for our routine service (oil change and inspection) was 60-90 min. It took over 2 hours.
I took my car in for one day of service, it took two full days to get fixed. It didn’t even sound like you bothered to even look at it the first day.
Jacob was wonderful to work with! Thank you!
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