Service was fast and friendly, couldn't ask for anything better
The service advisor was great but the rest of the service was not. Tire pressures all over the place. Start working on vehicle then stop to have an employee meeting. Could not believe I was witnessed that.
I will tell him what I was not happy about. It all worked out in the end.
I was told that the tires had been inflated to 35. However, when I drove away, I found that the light indicating low tire pressure was still on! I had to go back and look for someone to help me get the tires really inflated. It’s hard to imagine how such a regular maintenance operation could be ignored. Maybe the staff were focusing on something more important. I appreciate that. But this mistake can really make people hesitate to believe what’s written in the report. I hope such a mistake can be avoided next time.
I was told that I would get a $100 rebate on the new tires, but when I contacted Yokohama, I was told that that rebate offer ended Oct 31, and that there were no other rebate offers. Otherwise, the service was good and the car is running smoothly.
David was great! I arrived at 7:45 for my 8 am appointment but did not get checked in till 8:15. It was very chaotic and no one seemed to be ready for the day.
In the past when I’ve come in for service it wasn’t like this.
Marta C
Handled very well. Ean was very pleasant and helpful throughout the process.
The work was fine but don't like the big scratch that was put it the drivers door!
Very Helpfull and informative .
Lorica was amazing! Very kind, helpful, resourceful and made feel confident in my service. It’s people like Lorica who make the experience great. I usually don’t spend my time filling these out unless they impress me or it was a horrible experience. Thank you ???? Lorica!
My truck is a 2023, and Toyota does not have oem mud flaps
I appreciate the option of express service! Everyone was very nice & helpful especially Tyler.
Everyone is always curious and helpful.
I had a scheduled appointment for oil change/tire rotate I made weeks ago, and it took an hour and 50 minutes from check in to check out. That's too long especially since I wasn't notified it would take that long.
I had a 1pm appointment for an oil change and tire rotation and my car was not ready until 2:30pm. At 2:10pm they came and confirmed what service I wanted done. Kudos at that point for apologizing for the delay. So with an appointment I waited 70 minutes before my work began! This comes after a 90 minute wait for a tire rotation 6 months ago. I will be back in 3 weeks with my other car. After 24 years with Smart I maybe considering service elsewhere. Come on, you can do better. You are at two strikes right now
Everyone was very professional and very kind
My service appointment was completed on schedule. Future maintenance needed was explained. Thank you for a good experience.
Truly not ready for me...waited 15 minutes in my car waiting for anyone to come to me...only when I asked that I got ANY attention. When I made the appointment was told it would take an hour, was a total of 2 1/2 hours. Going to look for a new service provider.
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