My appointment was for 1:15. At about 2:30 I was informed that service was being started on my car. If you are unable to handle the appointment on time, which may not be Jacob’s fault, I would prefer to be told and rescheduled rather than sit for 1 hour, 15 minutes with no progress on my car. Didn’t plan to be there for almost 2 hours for an oil change.o
Fast friendly service. What more can I say. Thank you!
Ian did a good job! Waiting area is great! Thank you!
The gentleman who checked me out- a tall, thin, young black gentleman- was so very kind, helpful, professional, respectful, and neat and
clean in his appearance. Thank you! Unfortunately, I forgot to
look at his name tag.
The gentleman who checked me in was also very helpful and professional! Thank you to both of you! This is so
very rare these days!
Greg is a fine example of what we expect from a service manager. He was kind, helpful, efficient, and willing to go the extra mile to ensure we were satisfied customers. Thank you, Greg!
I'm just really pleased with my experience. A part needed to be ordered, and I was able to pick my car up the next afternoon! Gregorio
really worked hard to make this a good experience for me.
Thank you for good service
It was my first time taking my vehicle in for a repair. David was very welcoming and showed me around. He kept me updated and was very understanding of the situation with my vehicle. I felt well taken care of and was satisfied with my first experience.
Staff were courteous and helpful.
Very friendly and fast service. I will recommend to family and friends
Professional, courteous, and agreeable. Seems like a good guy.
I appreciated the professionalism, superb communication, and efficiency.
Thank you for great service and through recommendations
.
Always have given your dealer 100% over the nine years and last four cars I have purchased from Smart.
It took two weeks to get an appointment for an oil change and tire rotation. It took an hour and a half to get the work done. The cost was a ridiculous $145, when the same work was $85 a few months ago. I’ve been a loyal customer for 24 years, but now I have to ask myself why.
Jesse kept me informed at every step in the process.
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