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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5656 reviews 61%
4 star 1986 reviews 21%
3 star 321 reviews 3%
2 star 655 reviews 7%
1 star 674 reviews 7%
Review Us
Michael R.
5 out of 5
3/29/2024
Everything was very good from start to finish. Communication was great. No complaints.
Dale K.
4 out of 5
3/29/2024
My first experience with Smart Toyota service. A very positive experience. Paul explained everything, the loaner car was appreciated and so simple to take and return, and I appreciated the effort Paul took to give us the benefit of Toyota care, which I didn’t even realize I had. I felt like I was treated as a VIP!
Marcia K.
4 out of 5
3/29/2024
JACOB WAS VERY POLITE AND CONSIDERATE.
Kerri B.
5 out of 5
3/29/2024
Excellent service and wonderful employees!
Brian G.
4 out of 5
3/29/2024
Very nice, patient guy. Our 17 year old took it in for the oil change and hadn’t done that before.
Gurdish D.
5 out of 5
3/29/2024
Very helpful and knowledgeable about the customers perspective
Samuel P.
5 out of 5
3/29/2024
Jacob and the rest of the team did an amazing job.
Kristi K.
2 out of 5
3/29/2024
Came in for an oil change, but was totally unaware this car was a every 10,000 mile oil change. Thought it was every 5,000 miles. Finished with tire rotation was told that front tires now back tires with the rotation were almost bald. Being I just bought car in January and tires were brand new something wasn't right. Technician made a mistake on paperwork. They were still good. Thanks for the car wash.
Sharon I.
5 out of 5
3/29/2024
Service was great. Arturo explained the services competed. Very thorough
Jose C.
5 out of 5
3/29/2024
Thank for your service
Mamavi A.
5 out of 5
3/29/2024
Well done!
Melissa S.
3 out of 5
3/28/2024
I had an appointment and was a little frustrated that my car didn’t get taken back for almost 30 minutes after I arrived.
Theresa M.
5 out of 5
3/28/2024
Excellent service intro and reporting out. Addressed all concerns.
Tom H.
5 out of 5
3/28/2024
Thanks again.
William G.
4 out of 5
3/28/2024
I felt Ian did a great job of welcoming me this morning and keeping me informed during thie check-in process, the maintenance process and check-out process. The only constructive comment I would have is to make every effort to have more than two bays open first thing in the morning.
Thomas C.
4 out of 5
3/28/2024
On time extra help with tie rod job well done ????
Deanna O.
5 out of 5
3/28/2024
Gregorio was friendly and very knowledgeable! He does a great job explaining what needs to be done.
Jai B.
2 out of 5
3/28/2024
Used express lane but had to wait in a Que because there were 7 people before me. Don’t see a point in an express lane if I have to wait in que
Andre D.
5 out of 5
3/28/2024
My concerns were taking care of. Great service provided.
Ramesh C.
5 out of 5
3/28/2024
Thanks for the good service.

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