Paul was nice to work with. He was patient with me as I had a lot of questions.
Ty was courteous and explained everything regarding the service my vehicle was receiving and the recommended options to choose what I might want done additionally. Very happy with the service received!
Friendly service. All of the staff with whom I interacted were friendly and helpful. They were all professional and knowledgeable about the process.
Jesse was efficient and great with communication
Eric and team were great today. My car was in/out in less than an hour.
Cabin filter replacement labor charge was to high. Charged 31 dollars for 5 minutes of work?
I am very frustrated and upset that you all acknowledge that there are issues with my new car but that "there is nothing" that you all can or will do to address them. Or the same old line of "well that's just the way it is". I have had multiple frustrating experiences like this at your location. Not buying another new car from you all again.
I would have appreciated if Greg had kept me up to date on the status of my car. All of a sudden I got a text message saying that my car was ready. I never received any information about what work or investigation was done until I asked for the details. Shouldn't I get this information first before telling me my car is ready?
Friendly, efficient and professional service, just like all of my visits to Smart Motors service department. Kudos and thanks!
Prompt. Polite. Quick. Thanks
Arturo was great, very friendly. I mentioned to the man who checked me in that I had free tire rotations from when I bought my tires. However, even after re-mentioning it again, I still was charged for the rotation.. instead of receiving an instant credit, I was told it would go back to my credit card within the next week! We’ll see.
Very attentive,clear,friendly and professional
My instrument panel was not restored back to its original display. Just meant I had to refer to my owners manual to fix it myself. Whoever took the cabin air filter out neglected to put the cover back.
Very personable and service was fast and complete.
Ty did a very job and he was very responsive. He was interested in me to talk about the vehicle. Keep up the great job!!
Toyota messed up by a flimsy installation of a panel on the bottom of my Highlander.
When l explained the situation, Asst manager Ines(?) assured me it would be taken care of and it was at no cost to me.
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