Nice service for my advisor Emma Heckman 5 stars
Thanks. He always kept me up to date.
The advisors and technicians are friendly and professional.
she was terrific! she helped us out and corrected a misunderstanding. she is so friendly and helpful. a perfect smart motors employee!!!
Jesse is a great representative for Smart Motors. Excellent customer service skills!
Professional, explains things clearly, friendly, good to work with.
Justin was amazing. I mistakenly said I’d do a drop off for service, but I was actually going to wait. They were super busy. I couldn’t wait for hours. Justin offered me a last minute loaner vehicle without me even asking. He was efficient and friendly.
If each team member thinks about the details, treats the customers car, like it was their grandmothers car, all the hick ups in service departments wouldn't happen. If each team member actually thinks and is held accountable for their actions things will never get better. Excuses and deflection for poor workmanship, attention to detail, and lack of true process improvements do not improve a thing. In most cases pride and personall attitude get in the way. Look up the Japanese "Kisan process" awesome. The younger generation only thinks about money when it comes to pay. Funny, because then they say personal fulfillment is most important. I have always seen "Grren" solve the problem.
Jose was great to work with. He explained things well in a timely manner.
The service was done in a timely matter and everyone I dealt with was nice. However when I returned to my vehicle, the passenger seat was completely laid back as if someone laid down in it and didn’t return the seat in the upright position. Not a huge deal, however it’s a bit frustrating. I just moved here from Iowa and was not super pleased.
Quick response with all of my issues addressed. Car has been fixed.
Ian was very knowledgeable about my vehicle and helpful. He provided future maintenance tips and outlined recommendations for new tires which I am considering, thanks
I have always had excellent service here!
Great service. Thank you.
Overall, a great experience. Only said no because of the pricing and the fact that this is the first time someone told me I was due for some 100,000 service at 137+ miles. I realize I should be looking at this too, but helpful to have reminders. I was impressed by how people all came together to help me. I’d like to call out great service by Eric Muma, the Director Peter, the gentleman in the express garage who went above and beyond to help me with car seats, and the man who told me the car seat check number when the Director was in a meeting. Overall, great service and team! I also appreciated being able to work while I waited and the frequent updates.
We have a Highlander and RAV4 purchased from Smart Toyota and have been pleased with both Toyotas and with Smart dealership …. But am disappointed today. I am disappointed because when I have an appointment for oil change only and said I am waiting for the oil change, my opinion the oil change should be complete in less than one hour. I had to wait one and a half hours today for a basic oil change.
Great, quick and friendly service. Standard for Smart Toyota!
The problem is with the dashboard check engine. it comes on no matter how tight or loose the gas cap is Charging me more than $170 now twice to turn off this annoyance is unacceptable. When I complained I was told to tighten the gas cap which does not turn off the signal. Disgusting way to rip off long time custome.
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