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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5653 reviews 61%
4 star 1984 reviews 21%
3 star 321 reviews 3%
2 star 655 reviews 7%
1 star 674 reviews 7%
Review Us
John G.
1 out of 5
4/17/2024
Had a 4:30 appointment at the express lane and it still took an hour and a half the get an oil change and a tire rotation. Seems like there is not much point to making an appointment.
Sean G.
5 out of 5
4/17/2024
Lorica went above and beyond to make sure I was in the loop with the status of my vehicle. She was very professional and courteous. Thanks Lorica!
Jamie K.
5 out of 5
4/17/2024
Very prompt service!
David K.
4 out of 5
4/17/2024
David K
Jennifer F.
4 out of 5
4/17/2024
Thanks Eric!
Nancy Y.
5 out of 5
4/17/2024
Everything one is so friendly,Ty and Kenny were very informative,thank you
Juan P.
5 out of 5
4/17/2024
Thank you
Elizabeth D.
5 out of 5
4/17/2024
Justin listened was very conscientious. He was very thorough and followed up on my concerns.
Richard J.
5 out of 5
4/16/2024
Very helpful, as all your service representatives are. It’s why I keep coming back. I do hope the level of service remains the same under the new ownership.
Peter G.
5 out of 5
4/16/2024
Joey was absolutely excellent. He was responsive to all my questions. He provided very sound advice and recommendations. He provided the best service experience I received in a very long time.
Rebecca W.
2 out of 5
4/16/2024
I will NEVER give Smart Toyota another dime of my money. As the owner of 4 Toyota vehicles, I would rather drive them to Stevens Point for service than to be yanked around by your joke of a service department. I know my voice does not matter to you though. You will keep up your bait and switch tactics and dishonest business practices no matter what. I’ve given you the benefit of the doubt too many times. I see a pattern of dishonesty. I will not be back and will preach from the rooftops to not trust Smart Toyota in West Madison.
Rita H.
2 out of 5
4/16/2024
The paperwork describing the service was incorrect. I am having to follow up several times to get it satisfactorily corrected. Thank you.
Rob C.
5 out of 5
4/16/2024
Efficient, friendly service
Mike B.
5 out of 5
4/16/2024
All the service people were outstanding
Jane R.
5 out of 5
4/16/2024
You were efficient , pleasant and reasonably priced
James T.
5 out of 5
4/16/2024
Ty was very friendly. Excellent customer service. Thank you!
Bonnie N.
5 out of 5
4/16/2024
Great customer service!
Jon O.
2 out of 5
4/16/2024
Everything was fine but honestly 90 minutes for only a tire rotation seems excessive. No other concerns, staff were friendly and the work got done.
Maka M.
5 out of 5
4/16/2024
Great service
Richard A.
5 out of 5
4/16/2024
Good experience.

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