Fabulous job, as always. Thank you!!
Will was friendly and personable. Job was finished on time
The service and explanation were wonderful. The wait was longer than predicted.
Justin G was kind and went above and beyond helping ensure my car was serviced quickly and efficiently. Justin also kept in touch and updated about my car without my prompting. Very grateful for the service I received.
Eric was friendly and checked in with us re: updates - all service was done promptly and quickly and fantastic drinks & treats in the waiting area! ????
also, my daughter loved the viewing window ????
Fast efficient, friendly, service. Very impressive!
Liam was great! Very respectful and explained everything to my understanding. Great work Liam.
Justin was very professional, kept me in the loop. The girls in the loaner area were very good also. Thank You.
He explained all the information so I could understand it and answered all my questions. Thank you, Eric
Explained everything clearly, and why everything needed to be done before offering the choice.
I look forward to thanking Lorica for such a friendly and professional encounter.
Auto part heat shield was not available but was shown to be available in computer inventory. Was told part is now backordered with no expected delivery date. Larger washer screws were used to try to mitigate problem but heat shield still continues to rattle. Main issue I brought car in for servicing was not resolved.
Justin did just fine. He’s doing his job. It is Smart Motors and your business practices that I have some serious issues with.
I’m told first that I need to replace rear wheel bearings on both sides, that they are both bad and must be replaced. One is in stock, one must be ordered. After I vent my frustrations to Justin over the enormous cost of repairs($1000.00 earlier in the month for new rear breaks)
I spoke frankly with him about how I had lost all trust in finding honesty in any auto service, but especially at Smart. Only then did Justin come up with a very helpful idea that led to the successful completion of replacing only the ONE wheel bearing that actually really needed fixing. The other side could well, wait until it needed it!! Wow! Happy customer. My bill was cut in half. And whatever trust I might have hung on to was shredded.
Don’t be dishonest with your customers. You want loyal customers?
Be loyal to us. Don't oversell work or products that are unnecessary. Provide accurate information and help customers problem solve.
This outcome was okay BUT only because I pushed and pushed and then harder until I made my point. Most single women, especially old single women like me don’t. Think before you take advantage of someone. Is it really a net positive?
The service performed on my vehicle was outstanding. Smart motors you guys are the best.
Both the receptionist who scheduled and Customer service told me it was an Info systems recall and that was not what the recall was for. I also had to call for update at 2:30 regarding potential 3 pm pick up.also told 5 service people off so repair would take 2 days. I should have been called to ask if I wanted to delay drop off. Lastly my rep had to consult with other rep about whether warranty covered tire alarm.
Very professional. Great service and helpful with answers.
Noah was great! A+ I’m just disappointed because I bought my tires from Smart and feel like they didn’t last me that long. That being said the services was amazing but to invest that much and not feel like it lasted that long is frustrating. I purchased again because of my busy schedule which is frustrating because I hope I don’t have the same experience with these tires.
Love Smart Toyota. 99.99 % of the time I am completely satisfied.
Great service and friendly interaction with Ty. Thanks!
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