Okay Eric and Desmond the mechanic did an amazing job.
I would like to formally apologize on the NPS survey and thank the smart Toyota team.
You guys always rock and that is why I always come to you!
William was calm, friendly and solidly informative. Just what I've come to expect. I just truly pine for the days where a tire rotation was included in the cost of the oil change, and it cost under $35. Sadly,I may have to go elsewhere; where a simple oil change and rotation won't cause me to seriously have to scrimp on what I could buy of groceries after I left the shop. $100+ dollars is unacceptable nowadays.
Jacob was great! He let me know that a tire rotation wasn't necessary. Very courteous and polite. Give the man a raise!
The service you provide couldn't be better
I have worked with Paul multiple times.
He is a great listener, gives clear explanations and keeps me informed. I appreciate his knowledge and kindness as he interacts with me.
Very good service. Thanks
Mallory was honestly quite awesome in every way. I couldn’t ask for better service than I received.
He was a joy to work with
Scheduling an appointment with you really not good takes forever to get in and then when you show up for your appointments still takes 30 min to check in
Jhon was excellent and the customer service at the Rent a car area was amazing!! Great job finding those employees. Do your best to keep them!
Gregorio was a great listener, kind, and communicated well. Thank you!
Jacob was great! I was greeted promptly, was kept well informed and the service was completed ahead of schedule. Excellent work!
Give Mallory a raise. She communicated well and helped to get the service I needed done same day.
Thorough, prompt, honest communication.
He was very helpful and honest.He was the best we ever had.
Explained all the good work done, that is the reason I like my 15 year old cat with no major problems. I plan on keeping it for many years to come.
Thank you,
Loretta B
$120 is way over priced for a simple oil
Change
I continue to be impressed by the display of “team cohesiveness” during my service visits. Your employees convey the sense that each one on the team will do whatever is necessary to serve the client to his satisfaction. Kudos to your staff.
Social