Paul is very perfect person. He helped me during that time and always gives me update. I really appreciate it. Thank you so much Paul and Toyota.
Best,
Gregorio Jimenez wad attentive and responsive. Excellent communication.
Eric definitely did a terrific job. He was kind and friendly and was able to answer some questions I had in a way that I (an older lady with no car savvy) could understand. I’m grateful you have such a good, helpful and knowledgeable employee!
You rotated my winter tires while my summer tires stood in the back seat and watched. After walking two hours in that meat-locker cold waiting room, that was an unpleasant discovery.
Cost is to high for just an oil change. Will probably start doing it myself.
My visit was efficient and courteous
Like to see coupons for returning customers tho haven't had car in of late
Could not have asked for better service
Very nice, honest and professional.
Today's service was fast abd professional by Ty.
Since we purchased our Prius C from Smart Toyota in 2019, we are disappointed that John is unable to access all of the service history that was performed at Smart in 2019 when we purchased the vehicle. Do we need to access a CarFax report to get the Smart service history?
Ian is my go-to advisor. He makes visits efficient and keeps me in loop throughout the day. I can always trust his advice.
Paul is great! Very professional and kept me up to date every step of the way. Would love to work with him on future service needs.
I believe the oil change should have been covered by the plan I purchased in January 2023, but the tech said he could not find it. It was purchased by my partner, Ani Weaver. There has been a lot of confusion around the plan at multiple visits.
Ian is a great technician, and an asset to your team. I really like the new first come first serve while you wait instead of scheduling out thru the day. Much more streamlined process.
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