David does a really great job helping us out and get quick service.i appreciate his help every time. Thank you
The ventilation system is still blowing cold air as if the air conditioner is on.
It is not turned on. I will be coming back.
The service you provided was prompt, and I was pleased with the experience.
Dave K was very efficient at keeping me appraised on progress of repair.
I waited 10 minutes at the service garage door. There were several employees inside standing around talking and joking around and I was ignored. It wasn’t until another employee shouted out “service help needed at bay 6 and 9” that someone came out to help me. Yes, I had an appointment.
Justin was very responsive and good at answering my questions.
Excellent job! Helped me get my key fob working even after all my service was complete. Thank you!
Great service today from several staff members!
Really enjoy working with the folks at Smart Toyota service!
Several timely calls kept me updated. Really took the extra time to inform and involve me on the work
Fantastic Group of people- Thorough explanations and details to questions- I appreciate the respect
It seems it would be more efficient to do the initial check right away, while I waited, rather than making me take a loaner, only to drive to the east side of Madison …and then essentially right back.
always friendly, never pushy. love the popcorn and TV. keep up the good work!
My husband waited for 1.5 hours for a basic oil change that he was told would be done in an hour. When he approached the desk and pointed out that our car appeared to be done, but he had not been told it was ready, they then spent 15 minutes locating the paperwork. The cost for the service was also higher than at the dealer we go for our other vehicle. We probably will look for another place to get service.
Very professional and helpful
I received great service today, thanks!
I arrived at the time of my appointment and had to sit in my car in the bay for 20 minutes before the advisor checked me in. Very frustrating, especially as I was trying to get work done while waiting for my car.
All was great with one exception:I did not receive a new window sticker indicating my next service time-frame.
Done in a timely manner! Thank you.
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