My issue is that with Toyota care, Toyota is paying for the services. After Toyota care is up it’s Smart giving employees free oil changes. Until the Toyota care is up employee oil changes should be treated just as customers. We should have to wait until the end of the day to maybe not even have the service done. Very much an inconvience.
Great service! Was able to answer all my questions very thoroughly!
Mellissa did a great job. As someone who has experience as an automotive technician I greatly appreciated the accuracy of information provided and the ethical approach to providing service without attempts to upsell services that are unnecessary or premature. I will definitely be returning for future service needs.
Long wait every time I come for service. No matter whether it’s express service or a scheduled service.
Paul was very helpful and prompt. Kept me updated on job until completion
Joel did an excellent job of informing of what was done and what needed to be done. I forgot my knitting and he rushed it out to me, I think that is going above and beyond. I am very happy with service by Smart Motors..
Mi carro se me apagó cuando llegue al semáforo al salir de la agencia no se que fue lo que pasó
Very friendly and confident about service and knowledge
Joel was very pleasant to deal with!
My issue was taken seriously and effective with safe and immediate response.
I waited a long time for simple service. My car was ready long before I was processed.
Kind, honest and quick. Made the experience easy
I had body side moldings put on my Venza. When I picked up my car I was surprised and disappointed that the moldings were not what I expexted and the ones on the driver side did not line up. I talked to Nate and he said he would call me the next day. Ot was 2 days before we talked. I told him that I just wanted them removed and did not want any replacements. He said to bring my car back today and he would remove them and redund me for the cost. He did and I am happy with the resolution.
Bryce kept me up to date as the service was being performed, was polite and knowledgeable.
Joel was very good with his service and explanation. However when we got back in the car there was a very strong smell of smoke. We do not smoke in or around our car as it makes us ill. I hope this is not something that will happen again.
The express lanes or appts. Could be more easily available.
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