I was scheduled for a 60k appointment, but they only did an oil change and tire rotation
Justin went above and beyond to get my car done the same day. He quoted an estimate of repairs which ended up being much lower because the guarantee covered most of them. Really wonderful service.
Alyssa is the best: intelligent, knowledgeable and helpful.
The Express service on the other hand did not notice the noise from a loose component before, so I had to come back to the Service to fix this in two days. They had to have the car up for the tire rotation pretty close to the source of the noise.
Everything I experienced was excellent. Thank you for your service!
It is all the little things that can mean something to the vehicle, that the service man looked after to tell me. Good man
Jose did a very good job of explaining things to me and keeping me informed about the progress of the work.
Love the sales, parts, and service staff. David K. our service advisor has always done his best to keep our Toyota's running !
Great service and provided great explanation of what was done to the car.
Great Service today! Fast and efficient. Thanks
Jenna covered the bases with a friendly approach and was overall kind in review, acceptance and payment.
Thank you Jenna.
The interior detail work was excellent, thank you
Your service technician Gavin, noticed 2 lugnuts missing on one wheel. He replaced them thankfully. I bought this at Smart Used. You might want to let them know this got missed on their inspection. But overall a good first time experience at Smart service. Justin also did a good job in getting me in and out as best he could.
Alyssa was pleasant and professional. She took care of all my concerns. I was very satisfied with the total experience at Smart Motors service. I did appreciate the complimentary popcorn and soda
Great counter service very nice dude.
I have requested tire pressure not to be changed and once again it was changed
You need to do a much better job of booking the times when cars actually get worked on. Making an 8:30 a.m. appointment and waiting 5 hours to change some fluids is totally ridiculous. I understand you don't want mechanics standing around idly but you could schedule my appointment for 11:00 a.m. and get it back to me in a few hours. Your clients just end up wasting their whole day for some simple things
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