It just took too long. A simple 15,000 mile check with an appointment and it took 1 hour 15 min.
Ian has always helped me with explaining everything very thoroughly where I can understand it. I really appreciate that! Thank you Ian!!
Everything was done in a timely manner and Fabius explained everything well
Alyssa was very kind and knowledgeable. As someone who knows close to nothing about cars she made me feel very comfortable and her customer service was outstanding!
Excellent service as usual!
Justin really helped me with getting my Hilander in to diagnose a vibration problem/ brake issues. He listened to my concerns, helped me with options regarding solutions, and treated me very fairly. I especially liked how they got me back on the road quickly as I am in sales and depend on this vehicle for my work. I would highly recommend this dealership for service and will be coming to them for a new car when the time comes. Well done!!!
The only thing that happens everytime is that someone screws with my lights!! My headlights were not on automatic and the automatic bright lights don’t come on! Please don’t do this. This was only a tire. Rotation. Why is anyone touching things on the inside of the car??
Good job communicating with owners .
Great advisor, covered up al the topics I needed for my Car and overall great experience at smart Toyota thank you????
Very knowledgeable and friendly.
Amazing service, speed and professionalism. Highly recommend!
He was absolutely great to work with! Great help keeping us informed. You have a great employee.
Eric was very nice and efficient
I had a complaint about a noise which I described to Mallory in great detail. She reported that two people who drove/rode in the car could not hear it. I was a bit disappointed with this news but driving the car home tonight I couldn't; hear it either. I appreciate her patience and attention to my issue and constructive suggestions for what to do if it returns. In general I have been very pleased with your service department.
Eric was a pleasure to work with.
Jenna was very professional.
Alyssa, hands down, made my service so easy and communicated with me about all the steps! She was fantastic to work with.
My service visits at Smart Motors are always good. This time Vincent Danh did an exceptional job. Thank you!
Paul was very helpful, professional and clearly explained issues with my car. Not a big deal, but he seemed quite somber.. a smile or two would be good.
I was a little disappointed that she did not go over the service report with me once it had been completed. I had to ask about it.
Also they did not reset the “maintenance require” light once they performed the service. Not a big deal but I’ll need to stop back in.
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