I had an appointment for 9:30! My vehicle sat until 10:25 before a tech first acknowledged I was there! Service took 15 minutes! Unacceptable! Frustrating! Upsetting! Not one apology!
Roger was prompt and kind, he made sure I understood what needed to be fixed and got it done well and right away. I am so appreciative of his help.
Service with Smart Motors Toyota is always great
Mallory was awesome to work with! Very efficient, informative and conscientious about my time. She obviously knows her stuff! Thank you Mallory
Roger was outstanding compared to any sales person I’ve dealt with at that location. I was not overjoyed with the time I spent at your location, however
He kept me up to date with what he was doing which I appreciated but if maybe shuttle service could have been made available to take me back to my office so I could have continued working that would have been the best. When I was told my car was ready for pick up, I took nothing but my cc and license, no phone, no computer. And, I was there 1-1 1/2 hrs
nothing to assist me with my work schedule. Done with all of that, give Roger 10 instead of 5. Take care of him because he is an asset to you coming from a long time sales person Thank you!
I was satisfied with the service but not with solving my car problem. She told me to call back and I will do that.
Always great service ????
Timely and met expectations!
Good customer service, treated us well.
Very courteous and informative.
Customer service people were very kind and professional.
Very personable. Explained each cost item to my satisfaction.
Jose was profesional, informative, and supportive throughout the process while my Toyota was being serviced.
Eric was very professional and communicated every step of the way.
Polite man who explained well whst had been done
7 am appointment and did not get in until7:45 and was not told of the delay. Stuff was spilled out of my glove box onto the floor. I will not be back!
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