Eric was the best! Very efficient, knew who I was/which car was mine when I returned from an errand across the street, AND reset my dashboard clock! Thank you Eric!
Excellent service experience today!
Thanks Alyssa and the service team!
Will is very polite , clear, and efficient. The waiting time is very reasonable.
Dry efficient and friendly.
Will was very helpful and very knowledgeable. I give him a 10 on a 1-10 scale , 10 being excellent
I arrived at 11:20am for my 11:30 appointment to have one tire sensor replaced and also oil change. I was told it would take between 1 hours to 90 minutes. At12:30 ( after I had been waiting 1 hour ) the service advisor said my Toyota mechanic was just starting to fix my Highlander. Terrible to wait 1 hour before work started on my car. We only hav one car so I had to wait for 2 hours and 45 minutes for an oil change and one tire sensor. Work was completed and my 2 maintenance dash lights are turned off. We love the Highlander we bought 9 years ago from Smart Toyota in Madison Wi. I also was disappointed on my previous service when a different service advisor tried twice to charge me $550 for the driver side sun visor but she finally agreed with me the cost of part was $ 200 not $ 400.
Did an excellent job communicating and keeping me informed
The service was quick. Also the salesperson, Mason, was able to diagnose my issue with the driver seat memory positions very quickly.
Thank you for taking good care of my car.
I was very satisfied with the staff. I was a little bit disappointed that the reason I came in was for a dead battery. I mentioned that it was only two years since Smart had replaced the original. When I came to pay for the service they had billed for the full amount of a new battery. It was exactly 2 days over two years since it had been installed. I was told that it only qualified for a partial warranty that mounted to 50% of the original purchase price. I don’t understand how a seven year warranty can be 50% after two years I was told this was Toyota policy.
Nice guy. Kept me up to date regarding work being done and summarizing wear/tear on my car. Good job!
The person who helped me was great. The unsatisfied part was that when I put the air on in the car later that day it now makes some sort of ticking noise when it did not do it before my appointment and then when the tires where filled up they forgot to put the air caps back on the tires on the right side of the car and not the left. I will have to go back to get that fixed. Other than that people were great.
Eric was awesome, as always! Thank you!
Thanks, Justin. Seems to have helped a little, but the transmission still sounds bad. Ok the upside, it didn’t stall out when stopping, so it must be running a little cooler. Guess it’s time to trade her in and get a new one. Thanks for your help and advice.
The work was done well and quickly. He talked to me through everything at the end of the appointment, which was appreciated. Another good experience with your service team.
Service was very thorough. The staff personable. Thank you.
Very courteous, helpful, asked additional questions about future service that may be needed. ????
Social