This issue was resolved. All good.
Smart Toyota has exceptional customer service. The people are always friendly. The mechanics do excellent work.
I dropped my car off early- so I didn’t meet Joel.
I mistakenly told the tech my mileage was 37763 miles BUT it is actually 31763
Alyssa went above and beyond to make our experience as smooth as it could have been. Helping us with shuttle service and taking payment over the phone prior to pick-up.
Need more information about everything, because sometimes it’s a little confusing.
Excellent service from the day I bought my Toyota until the most recent service appointment. Smart Motors Madison rocks!!
The wait was way too long. I literally pulled up at 4 pm and left a few minutes before 6pm. I only had a tire rotation done. When we bought our car in March, we were told we had 2 years of Toyota Care. We’ve had our car 8 months and we had to pay for today’s service. How does that compute?? Not happy today.
Joey at the desk was great, too.
I was satisfied with the service. I appreciate the ease of dropping the truck off and the communication when the work is finished. But for the 3rd time in a row, the work was not checked off and stamped in my the maintenance book. Each of these times I had to go back and ask for it to be done. In fact, this time the book was not in the truck at all. When I went back and asked for it, it was given to me unmarked /stamped for the service that was done. So I had to ask them to do that. I specifically leave it out and ask them to fill it in when I drop the truck off. I am trying to keep all work organized and up to date for this vehicle.
Fantastic service and great communication
The price seemed high....$145 for 30 minutes of work. That is $300 / hour!!!
Very helpful and accommodating. All staff were excellent
Done well and promptly. Was easy to make an appointment and it got done quickly. Thank you.
Only a tire rotation was due at this time and we wish we would’ve been informed of that prior to dropping the car off and being without the car for a day. Had we known we would’ve just waited until the next service to bring the car in.
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