It was a great experience! Constantly I was kept getting the consistent updates! I would for sure recommend the Toyota service department to all of my friends!
Great job! Love and trust Smart Toyota.David Killerlain did a great job!
Always appreciate the friendly and excellent service.
I had to wait an hour and a half for a scheduled oil change and tire rotation. This seems excessive. Most of the time it takes about 30 minutes. I also called later in the day with a question and never received a call back in response.
Gregorio provided excellent customer service and communication!
normally I really love Smart Motors and the great service standard you always uphold. The "time for service" dash light in my Camry went on recently. I called your service department to find out more. Was told I was due for a tire rotation and safety check. I asked if I needed an appointment. Was told I could simply pull up to one of the service bays and just wait for my turn and then get taken care of. Never thought I would be at Smart Motors for more than three hours, which I believe in the end was the case. Also was very confused by all of the "appointment only" banners above almost every individual service bay. found out that those were all basically sending a message that was incorrect. Like, what? I am not used to seeing Smart Motors mess up like that.
Paul was exceptional as my service agent. His efficient and congenial manner especially impressed me. He also thoroughly and patiently provided information and instruction to an operation feature I questioned about my vehicle.
Very excellent service thank you
I wrote a note in the appointment when I scheduled it about a squeaky break and instead of anyone telling me what’s up with it or fixing it I instead just got charged $2 for someone to read my message which seems ridiculous. Then, the airbag and seatbelt warning lights for the front passenger seat were still on erroneously after the appointment. I didn’t want a tire rotation, but after researching what was in the service package I requested for the appointment I now understand why they did that even though I had literally just the prior week switched out my summer tires for all-season tires, so that was totally a waste of everyone’s time. Speaking of time, my dad went to the appointment and waited for over 1.5 hours, by the end of which he asked if the car was ready and he was told something about them not knowing where the car was. Ugh. It was just all a complete mess. Ah well. At least it only cost me $30 and my dad only lost 2 hours of his life. It could have all been much worse.
Joel was excellent to work with and made the process go smoothly from arrival to departure. Keep up the great work!
Paul Frederick was an excellent service advisor and I would to work with him again.
Joey was very knowledgeable, approachable, friendly, patient and accommodating. He exceeded customer expectations!
He’s a great Smart Motors Toyota Ambassador, and represents the company very well!!!
Thanks for your wonderful work!
Eric could not have been more kind and helpful.
He went above and beyond in trying to help me sync my car and phone
He also provided us with information about a new tire when we need one.
Great job Eric
They did a wonderful job on our vehicle. Thank you so much
Social