My husband noticed the front light was out so I came to Smart and I had my disabled son in the back and the guy was nice enough to wave to him.
We waited inside and it was very pleasant,
Thank you!
This was the worst experience at any service place let alone a Toyota certified place. I would like to open a formal complaint and escalate the way I was treated and the poor service I received on my 2023 Toyota vehicle. I took down the service managers name and was planning on reaching out to the global customer service department to file my complaint
The service I received was excellent, all questions I had were answered. And my vehicle was ready the next day. And I had a very nice rental until my car was ready. Great customer service!
Good service, they attention so profesional
Dave seemed more at ease with the front office members compared to the last year or so. More smiles, more focused
Nice to see everyone a bit more on the happy side like it used to be. Awesome!
Eric was articulate, very professional and so helpful!
Thank you Eric.
Very prompt friendly, and efficient service!
David was great! He provided excellent customer service to me. Very knowledgeable and kind.
I had an appointment scheduled for 5:00pm for a 5,000 mile vehicle check in. It was a simple tire rotation and inspection. I did not leave until 6:30! No one updated me or told me they were running behind. There were people that came in after me and left before me. What’s the point in making an appointment if they take walk ins first? Very, very frustrating! Oh and then when I got to my vehicle, the warning indicator was still on and had not been reset so I had to go back in! Very disappointed with my first vehicle check in.
He was very responsive. And made sure to finish very quickly.
I appreciate Dave working with me and getting this resolved. I hope we can work together in the future.
Very informative and thorough
Wasn’t as long of a wait as they estimated so
That was a plus. Thank you
You always do a very reliable work, thank you.
Friendly, professional staff!
Always friendly and respectful.
She was very helpful and friendly, I told my wife to ask for her on her next visit.
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