Joel was professional and well spoken. He talked through everything and the service was fast.
Melissa is outstanding at her job. She is knowledgeable, responsive, and communicates well. I was very satisfied with the service today.
Great job, everything went as expected.
Very happy I took it there instead of the Janeville dealership
He answered all my questions and was very kind. He also communicated very well the steps taken. Appreciated it.
Eric was thorough, friendly, and efficient
Excellent service, explanations. He answered all of my questions and was very courteous and knowledgeable.
Prompt, courteous, friendly
Melissa did an amazing job assisting me today. The lady at the loaner car part was also so sweet and helpful. It took a little bit of time to drop off my car, but two different people came to tell me it would take awhile. It really didn’t take that long, but it was nice being informed. This kind staff makes me want to keep coming in for service.
You have always done a great job
There needs to be a better review to ensure the vehicle is ready for the customer. I found:
- hood unlatched
- someone else's keys in a cup holder
- discarded paper on the floor
- greasy hand prints on door and dash
None are safety issues, just sloppy, sub-standard work, not what one expects from a dealership.
Sean did a very nice job and was very accommodating. We appreciated his service.
Need more electric charging stations
The hybrid indicator light came back on before I left the lot. I needed to get to work so I did not turn around and come back to the service desk. I also left with the questions of “why didn’t the digital stuff update properly in the first place?”
Joel got us in and taken care of very promptly!
Thank you.
Everything went well, though when they talk to me about the car inspection and what needed to be addressed for my car I was told that one of my headlights was out and needed to be replaced. They said they could do it there. I told him yes please have that fixed with everything else that I came in for. When it came time to pick up my car they told me that they didn't do the headlights repair because they couldn't get into it. I didn't understand how they can't change a bulb. This car is under the Toyota brand so it didn't make sense to me how the Toyota maintenance don't have tools to change the bulbs.
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