Everything but the slick floor mats. Thank you for the great service
Bryce was very professional and friendly. I felt he was very knowledgeable and I trusted his insight. 10/10
I asked Bryce about any major maintenance that my car would be needing, and he clearly discussed what and when major repairs would be due. Good communications.
Very efficient. Left my car and got updates including that the car was ready
Our 2006 Solara is running perfectly.
Service is always great at Smart Toyota. Thank you all!
Thank you for your prompt and friendly service.
Hey, I really appreciate how good that employee was. He took his time to explain everything to me, checked on me, and even though they were busy, finished everything.
Always satisfied when I go to Smart Toyota. I've tried taking my car other places and been disappointed. Gregorio was phenomenal and I was thrilled to get his recommendations and thoughtfulness for my budget. I will keep coming back and even purchase new vehicles because I love Smart Toyota. If the service department is that good I can only imagine how the sales department is.
In general it takes too long to get in for service at your dealership and it took almost 3 hours to do 100k tune up today. Going in for the express lube is also not ideal because of the wait. This is not a one time problem, but has been an issue since we have owned our Toyota sienna. Most likely I will not buy another Toyota from your dealership because the service experience, the cars are great.
Professional and helpful.
I bought the car new from you in May because I work in Stephen’s Point three days a week and liked the idea of a hybrid purchased at Smart motors (we’ve bought from you before). As I recall there were several free oil changes included, but it seems these are only included if the car is below X number of miles. I’m at almost 30,000 miles and don’t feel like I was able to fully use the couple of complimentary oil changes.
It was a great experience!
The discrepancy between the estimate and the final cost of service was extremely high. An estimate should not be sent if the cost difference is about $200 which amounts to about 40% of the total service. Caleb, the service manager did a good job. There are no complaints with him as he provided excellent service.
I went outside to get my car and the window had been left open. It was about 20 degrees out. Kind of annoying.
Didn’t put air in the spare tire as asked. The spare tire had less air in it after then when I arrived. When the air gauge on the dash reset it set off the low tire light! Not happy. It had 30 in it when I arrived and when I left it had 27
I feel safe with Ian when I take my Toyota in. When I was frustrated with vehicle and things were complicated, Ian kept a calm demeanor and found me help were I needed it most. I look forward to working with Toyota in my future.
During a routine maintenance appointment, William Sindberg listened to my story about how difficult and scary it had become to start my 2024 Rav4 hybrid. It wouldn’t start without multiple tries, sometimes in dark parking lots after I went shopping. My maintenance appt. was the day before Thanksgiving. Maintenance very very busy. After hearing my story, others told me to make an appointment with the dept. that fixes “problems”, but my story sounded familiar to William. He went above and beyond his job for me. He arranged to have the car’s battery tested. It failed the test, the battery was replaced. I am pleased to say the car starts fine now and I am no longer afraid to drive it somewhere day or night. I can’t thank William Sindberg enough. He was kind, smart and represented Smart Toyota and Toyota maintenance service very very well. On that day, as busy as they were, he did more. I hope this survey gets to someone who needs to be aware that they have a very good employee on their staff.
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