If everyone I worked/dealt with was as efficient and professional as Ian and the staff at Smart Motors (Odana Rd Madison), my life would be much better.
Well done.
Khon was efficient and professional. Thank you for going above and beyond during my vehicle appointment!
The service was completed ahead of schedule so I was happy about that, I was kept informed as well.
Khon was very straightforward and answered my questions to my satisfaction. Very nice and knowledgeable advisor. Thank you.
Excellent service as always. Knowledgeable, polite, professional.
Great service and great service manager whom I worked with! Thanks!
Total chaos! Noone came out to ask what I needed done/checked. Service has really slipped since I bought my first vehicle in 2015. Sad. Smart Toyota service needs to become professional and timely again.
It was disappointing that nobody ushered me into a bay, thus causing me to surrender my 2:30 appointment time. Though I suppose that’s more my fault than anything. I do appreciate the wonderful customer service by Jenna though, and how she was able to ensure I still received service.
I had my air filter replaced and now anytime I turn on my fan there is a loud spinning noise. I can not have my air blowing on any speed without hearing it. It was not making this noise until after I had it serviced.
Your whole system has changed. It's confusing. I like what you had before when I can call and set my car to whomever and you take care of that. You don't do that anymore so I was a little confused. And yes, I was unsatisfied because I had to repeat myself and had to get back to somebody to do the job correctly. I was surprised at my experience this time.
I appreciated the swift service, and the honest and detailed analysis of our car. I will continue to come to Smart Toyota for service. I always feel respected and well taken care of. Thanks to all of you.
The tech was polite and informative. I appreciated the review of items done and reviewed with my car
Vincent kept me apprised of the process and any additional costs. He didn’t try to upsell me. While it did end up costing more than I budgeted, they were things that needed to be done.
He was very helpful, informative and quick to update me and respond to my texts.
Jose was awesome. Competent and professional.
Muy Bueno !! Y Rápidos Excelente servicio
Dave is an asset to Smart Motors and Toyota. He's been my Service Manager for several years now, and he's always treated me well. He's polite and friendly and he definitely knows his business. He's always done a great job of explaining things to me in a way I can understand. It's nice to have someone I can go to who will always treat me well and fairly.
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