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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5488 reviews 61%
4 star 1911 reviews 21%
3 star 310 reviews 3%
2 star 635 reviews 7%
1 star 650 reviews 7%
Review Us
Jake F.
5 out of 5
3/26/2026
Great service! Super fast! Thank you!
Sandra O.
2 out of 5
3/26/2026
Rep. was a bit difficult to understand; talked too fast and indistinctly and I had to ask him to repeat several times. Waiting room: strong, unpleasant smell of exhaust.
Tom O.
4 out of 5
3/26/2026
There is nothing I can suggest to improve my experience. That says a lot.
Rodney T.
5 out of 5
3/26/2026
Thanks for the great work Gregorio.
Michael M.
5 out of 5
3/26/2026
Dave did a fantastic job!! I really appreciate him Mike
Andrea D.
1 out of 5
3/26/2026
I waited for many hours to get my car done. I brought it in for a battery recall and it took 4 hours to get out of there.
Thomas A.
4 out of 5
3/26/2026
I was very happy with how easily and efficiently Jesse handled this major service on my Rav4. I'll be asking for Jesse's help the next time I need service!
Joseph F.
4 out of 5
3/26/2026
10-4
Daniel S.
2 out of 5
3/26/2026
Was not informed for about 15 minutes after the car was ready. I had to go the desk ask about it when I could see in the parking area.
David C.
5 out of 5
3/26/2026
Thx for the timely response and accurate photos and descriptions
Richard T.
5 out of 5
3/26/2026
Mallory was great.
Steven G.
5 out of 5
3/26/2026
You guys always do a good job. I always look forward to seeing a local newspaper in your waiting room. Not there this time - please resubscribre! Thanks…
Mitchell H.
5 out of 5
3/26/2026
Great communication and service
Luciana F.
4 out of 5
3/25/2026
Gregorio does an excellent job
Daniel J.
1 out of 5
3/25/2026
The service took much longer than expected due to a malfunction of your equipment, and the cost was ridiculously high.
James N.
1 out of 5
3/25/2026
See the comments I messaged you earlier today. I would like some one to respond to me at
Emily D.
1 out of 5
3/25/2026
Price seemed higher
Susan P.
5 out of 5
3/25/2026
Friendly and professional service
Patrick M.
5 out of 5
3/25/2026
If everyone I worked/dealt with was as efficient and professional as Ian and the staff at Smart Motors (Odana Rd Madison), my life would be much better. Well done.
Kaitlyn C.
5 out of 5
3/25/2026
Khon was efficient and professional. Thank you for going above and beyond during my vehicle appointment!

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