Service was professional and all concerns were met.
Ben was an excellent communicator and kept me updated on my car's progress.
I was given a quote before scheduling an appointment. The quote was for parts and labor. After the work was completed, I paid the bill and left. When I got home I thought the bill was higher than what it should have been. After closer examination, Mallory inserted the entire quote amount in as the labor amount. This resulted in an overpayment for the service. I called and spoke to a different adviser who looked over the invoice and agreed that I overpaid. He processed a refund for the amount of overpayment. This should not have happened and makes me wonder how many other people this happens to and doesn't get caught.
Service was completed quickly and efficiently.
Ben did a great job on keeping me updated and informed on the service with my vehicle. Would always enjoy having Ben for my advisor .
Efficient and complete service
There was a mix up on my appointment time resulting in a longer delay to my service. Without any prompting, Ben very graciously comped the service for my troubles which I sincerely appreciate!
Jenna explained things well and was very pleasant. Thx!
The service on my vehicle was very good and done earlier than expected. However the drivers side floor mat and door rail were dirty what looked like shop froor grime. Had to clean it once we got home.
Always a great experience. Thank you Nate for everything
Very quick service! Nate was clear about what needed to be done and had a good sense of humour.
In general, your team is great. But my RAV4 has required an update to the software running the dashboard since I bought it. Toyotafinally developed a fix. When I showed up this morning, I was directed to move from the express bays to the main repair side and told that this fix was finally available. But that it could take hours. So I declined, but now have to come back and arrange for a ride to leave the car there all day. A bit of a mess I think. Why couldn’t this have been better organized? Dan
Paul was very courteous and patient. I appreciate his work. Besides the service someone had a dog in the waiting area. I do not think it is appropriate to have animals within the lounge space as they can cause a distraction and or someone could have an allergic reaction. It also was a distraction to work I was trying to do.
1. My initial appointment was lost. I arrived and was told that you have part that was ordered but didn't have the appointment that we confirmed when I was last for regular maintenance two weeks ago.
2. Instead of using the reschedule date I suggested we moved the time up and I agreed to a loaner. I didn't read carefully to see that I was charged for the loaner while my car was getting >$1k in repairs. This is the only shop I have EVER been to that charges for the loaner while getting repairs. Very disappointing
3. I was sold wheel alignment on initial maintenance visit and when I returned two weeks later I was told my wheels were already out of alignment. An employee mentioned that if the car comes in at at an angle, it gives a false positive that the alignment is off. How am I supposed to trust your assessment?!
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