Justin was thorough and timely -appreciated his efforts to maintain communications re the vehicle service
Mallory was a pleasure to work with and took care yo attend to every detail of the services i needed. THANK YOU.
Lenore T
Positive remarks: the staff was friendly, no problems with the loaner car - except for the smell of the interior old egg rolls. When checking in, I was presented with services that were not needed. Told it was recommended my vehicle get an alignment. When I questioned it, Melissa walked over to check a screen up on the wall where it showed my car’s license plate and that my alignment was fine. Taken when I drove into the dock. I was there for a recall on clips for the front bumper. I was told my air bag sensor needed to be checked. That recall item was not on the notice we received. When picking up my car, I was almost hit in the loaner car I was provided, by a staff member pulling out a van while looking at her phone. I had to use the horn to stop her. I then went to get in my car and the back trunk was wide open in the parking lot and my driver’s side seat cover was missing. I went in and let them know. A manager or director came out to check things, I took a picture of my trunk open to show them. I believe the manager’s name was Peter, he told me he would do some investigating, check the cameras and get back to me. I didn’t have any issues when I had our RAV 4. The service seems to have declined. The first or second Toyota service for my 21’ Highlander, nothing was checked in the inspection sheet. I was told that with the first two services, there’s never anything that needs to be checked, fixed, filled. Thinking we may need to check out the East side Toyota.
You're welcome! I'm always satisfied with the service,Thank-you!
While Alisa was busy could not check me out she found another team member to help
I wasn’t checked out by David so I don’t think this reflects on him but the invoice I took home didn’t say anything about a part being ordered so I had to text inquiring about it. The invoice he had apparently had the part listed as ordered so no problem but the last page had dollar amounts of $269 which I thought I had to pay if I wanted the part. It should be under warranty.
The system of having vehicles line up can be an issue.
Mallory does an excellent job. Quick service.
The whole process was smooth and professional.
Paul did a great job with our car updating the firmware that was causing a problem with the multimedia screen. Al
work was completed in a very timely manner. Paul was also easy to work with.
Thank you for taking the extra time to check my vehicle and it’s always been an excellent experience when it comes to the customer service and a professionalism
Quick and prompt service.
Joey was very personable and the information he gave me was clear.
I like the fact that they check everything
Amazing availability to excellent service and superior customer support
Mellissa was such a sweetheart ?? she helped answering all my questions and helped us get a shuttle while my car was getting serviced. 10/10 service
Your shop supply charge of $50 for a dual coolant flush on a RAV4 is total **** and taking advantage of long loyal customers. Just because a market can justify it doesn't mean the new owners should charge it. Customers have plenty of shops to choose from.
Jesse was very thorough and knowledgeable. He called me to let me know know how the work was progressing before it was completed. Jesse is a great asset to Smart.
Very informative discussion with the salesman who was able to answer all of our concerns and questions. We’ll be back after doing a little more research.
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