Eric was very professional and explained everything very well.
My appointment was for 11:45 and was due for a tire rotation. The car was done at 1:15. The entire service area looked very unorganized. When I checked out the person at the front desk didn’t know how to take money and run the computer! If the service department doesn’t improve I’ll have to look at my options for taking my 2 Toyota vehicles elsewhere! I observed others complaining about this problem.
I appreciate you being honest about cracking the rim when you put the tire on.
Quick and efficient. Great customer service
Great with communication and explanation
Eric was great. Good service as usual.
The service went fine,but the cost of an oil change and tire rotation was exorbitant. Earlier in the day I had the same work done at the Buick dealership for less than half the cost.
Yes I am satisfied. Thank you for your job!
1) Based on the assessment, I asked several questions regarding the asymmetric wearing-down of the tires, and the causes for the misalignment. I don't feel I received an adequate answer. 2) Will the technician be able to tell that new tires are needed without the tire rotation? 3) I had the oil change package, which I communicated with the person answering my scheduling call, and to the representative (Mallony), but on my initial bill, the oil change was still there. I am glad I double checked so the charge was taken off in the final bill.
You guys make it easy as always!
The Toyota Team is friendly, efficient, accommodating and thorough… I appreciate the care given during my service visits…
Honestly, the service was very good but the diagnostics and repairs didn't fix the problem. I knew that was a possibility but it's frustrating nonetheless
Thanks for the great service
Wonderful service could not be more pleased with all members of the staff I was involved with.
Looks good so far. Thanks.
Gregorio was ready for me when I arrived for my appointment. I appreciated that he kept me informed of the process, and that his estimate of when the work would be completed was accurate. His manner was friendly and pleasant, which I also appreciate!
Smart is the best dealership and service organization I have ever dealt with. Their work supercedes even Lexus!
Joseph was very helpful & knowledgeable when I asked him questions in regards to tires… When to replace, types offered, etc.
The issue has not been fixed and I paid $250 again just for the issue to not be resolved.
Social