Smart Motors Toyota Auto Repair Service

Took a long time to get my issues fixed. Was given time quotes of just a few hours for car to be fixed be then had to leave my car overnight twice. Would like a more honest quote on time my car would need to be evaluated and also fixed.

My only non positive comment is the oil changes have gotten VERY expensive! I feel it was only 3 years ago they were $50!?

Eric was outstanding. The other Eric that checked me in was terrific as well. I would consider myself very fortunate if they were taking care of me every time I come in.

Got it! Thank you!

He gave me much information on the work done on my car Thank you

Informative and homesy

Jenna did a great job explaining the situation inspection and was very timely.

He went over and above in every way possible for positive service! The kind of service he rendered will keep me as a happy customer and a customer that will return again and again! I will also spread the word that smart motors is a place to go!

Great job thank you

Your staff is wonderful. I always feel so welcome!!!

Thank you for getting to my car so quickly. You really saved the day!

Vincent, as a new employee did a great job of answering my questions and keeping me updated on my vehicles progress in the shop. He was very confident in his job and I just wanted to give him a shout out! Thanks Vincent.

I value your time management and I appreciate!

I will continue to come back because I’ve had exceptional service for years, but today a few things seems different. 1.) The inside of my car really smells. I drove with the windows down to air out the smell, closed them, picked up my kids, and could still smell it. Gasoline/exhaust 2.) I asked them to look at my back windshield wiper. First they said it was fine, then I explained that the wiper wasn’t laying on the window all the way. They said it was a bit out of place and they put it back in place. Made a smart suggestion to try it after the car wash. When I did, it was still not functioning well and was possibly worse., 3.) I expect my seat to be moved for the technician to sit in my vehicle, but it is unusual to come back to all 3 settings in my seat adjusted as well as my steering wheel. Perhaps I should expect this? 4) They parked my vehicle on the backside of the building. I had to sneak between cones and the front of the van with barely any clearance. I was okay with this because I’m comfortable maneuvering my vehicle through narrow spaces, but I thought I would mention it as a consideration for other customers.

Great service!

things are made easy

The only thing I wasn’t happy about was the complimentary car wash. I was the third car in line and when it was my cars turn nothing happened. The door didn’t open and the lights were off. I tried my complimentary number again and it said it was invalid. Not a game changer but who doesn’t appreciate a free car wash????

This app is not working correctly. Cannot submit amd them got wrong dealership!

Nothing to add

Mellissa was a wonderful customer service representative with whom to work.