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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5595 reviews 61%
4 star 1962 reviews 21%
3 star 318 reviews 3%
2 star 648 reviews 7%
1 star 666 reviews 7%
Review Us
Emily G.
5 out of 5
4/23/2025
He was very nice, clear and efficient.
William R.
5 out of 5
4/23/2025
Service was fast and friendly. Good experience.
Danielle V.
5 out of 5
4/23/2025
Jesse did a great job
Joel C.
4 out of 5
4/22/2025
Open and honest and timely communication.
Jeffrey A.
4 out of 5
4/22/2025
I had an oil change and it was fast and painless.
Shawn O.
2 out of 5
4/22/2025
In the 5 hours that I was at smart motors.I was never once given an update on my v.Ehicle
Nathan W.
1 out of 5
4/22/2025
I was confused on why I didn’t get an oil change. Also they replaced the sticker so I’m not sure when I’ll need one or if I'll be notified at the right mileage.
Hartmund S.
5 out of 5
4/22/2025
Paul was professional and courteous. He listened to my concerns and followed through given my time constraints. Thanks Paul
Carol Z.
4 out of 5
4/22/2025
First service visit. Personnel were pleasant and explained the process and provided an update right away. Next time I’ll be sure to have some popcorn!
Chris M.
3 out of 5
4/22/2025
Ah, you said I would answer only one question, but now there is a survey on the way. I see what you did there.
Uri V.
1 out of 5
4/22/2025
Unreliable, misguiding didn’t commit to specific answers especially in regard to cost. Promised a certain cost of around $200 for a certain service, which ended up being twice as expensive. I believe your big company must have more reliable service.
DOUG K.
3 out of 5
4/22/2025
Other than the fiasco with Toyota not having parts
Margaret M.
5 out of 5
4/22/2025
Always excellent service
Marlene B.
4 out of 5
4/22/2025
Scott is an exceptional customer service staff member who is a superb combination of being personable and at the same time professional. A rare combination! Hopefully Smart recognizes how effectively he represents their dealership!
Mark M.
5 out of 5
4/22/2025
Eric did a great job.
Julie F.
5 out of 5
4/22/2025
????
Bertha E.
5 out of 5
4/22/2025
Mallory is amazing Her customer service is excellent
John F.
5 out of 5
4/22/2025
Mallory did a great job of communicating and answering all my questions as they came up. Very happy with the service today.
Joseph F.
5 out of 5
4/22/2025
Thumbs up
Linda M.
1 out of 5
4/22/2025
The front window next to where the new side mirror was installed no longer opens. It opened quite well before the service. Frustrating that I must return, get another loaner car, and go through the whole inconvenience again.

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