I was impressed with the prompt, curtious and professional service I was given. I am extremely satisfied with service provided by Smart Toyota Staff. Thank you
Excellent service today. Justin Gander helped me set up the appointment
and helped me through the entire process with such pleasant and good service--he really enjoyed his work--it shows! Bravo!
A little frustrating that you guys can't receive my text messages but other than that no complaints. Everyone I spoke to was helpful and nice
I am a new costumer with Toyota and so far it has been a good experience.
I adore Smart Motors. I am approaching 21 years of exclusive service of my beloved 2005 Matrix. Your service staff are always helpful and informative. When I finally decide to give up my Matrix (that feels so great after the service visit), my first choice will be Smart Motors for my next car!
Gracias, por la atencion prestada, muy amable y despejanos dudas de mi pathfinder.
The main representative man i dealt with was fine. But service needs to step it up to retain customers as far as shuttle service and lending a car to someone who cannot rely on other means for transportation. I had taken off work to bring my car in, which I will never do again. It wasn’t their fault the service needed up taking twice as long as they predicted, however when this happens you need to make it easier on the customer who is waiting to get where they need to be. A shuttle that goes only one way up to five miles would not even get me home. This makes me want to go to a service shop closer to my home, not smart motors where I purchased my vehicle. Also I tried to get a loaner vehicle and was expected to sign legal documents making me liable for any and all possible damage whether I caused it or not, and it was currently HAILING at the time. Clearly I am not going to pay for that, nor could I have any knowledge if there was currently any other issues wrong with the vehicle that they’d try to make me pay for, having never seen the vehicle and not being a mechanic myself. These policies need to be reviewed and customer retention should be prioritized. And no, don’t contact me, I’ve said all I care to. Thanks.
The service of my vehicle went well but after I left the service department, I got onto the Beltline and noticed that my hood was bouncing up and down. The hood was not closed after my service. Luckily I was able to pull off the road and close it and that it didn’t fly up all the way open. It was very windy at the time and this could have been much worse. I called the service number and the person I spoke with was not very empathetic. She told me to pull over and close it. She did not offer to have me speak with my service person or offer any discount on my next service. She just said I will put a note in your file. She was not very pleasant to talk to either.
I was scheduled for a 60k appointment, but they only did an oil change and tire rotation
Justin went above and beyond to get my car done the same day. He quoted an estimate of repairs which ended up being much lower because the guarantee covered most of them. Really wonderful service.
Alyssa is the best: intelligent, knowledgeable and helpful.
The Express service on the other hand did not notice the noise from a loose component before, so I had to come back to the Service to fix this in two days. They had to have the car up for the tire rotation pretty close to the source of the noise.
Everything I experienced was excellent. Thank you for your service!
It is all the little things that can mean something to the vehicle, that the service man looked after to tell me. Good man
Jose did a very good job of explaining things to me and keeping me informed about the progress of the work.
Love the sales, parts, and service staff. David K. our service advisor has always done his best to keep our Toyota's running !
Great service and provided great explanation of what was done to the car.
Great Service today! Fast and efficient. Thanks
Jenna covered the bases with a friendly approach and was overall kind in review, acceptance and payment.
Thank you Jenna.
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