Extremely satisfied with the entire team at Smart Toyota and Paul answered all my questions and we were going to have severe storms and I had asked Paul if he would put my vehicle inside for the night since we live a distance from the dealership. He didn’t hesitate and said the dealership opened at 7 and I could pick it up anytime. Now that’s service and that’s why we drove a long distance to purchase a new vehicle from Smart Toyota - thank you
Made appointment to address broken taillight but Mallory attempted to have me leave the shop with a vehicle not safe or possibly legal to make a future appointment at a body shop. Eventually apologized after an apparent manager Nate helped me get rolling with the appointment I showed up for. Said “that’s what I was told”. Also didn’t like her attitude and non verbal cues of eye rolling, huffing impatiently. Had trouble splitting the bill, getting help with documents for insurance, because Smart Toyota shirked any potential involvement in helping with that. Unclear communication over text. Errors on an apparent broken license plate light. Pressure to drive vehicle during another Tornado Watch/warning with hail to exchange loaner with my vehicle at the end of day Friday. Disregarded the policy the loaner department gave me. This was an unpleasant experience overall but I’m glad the repairs were apparently made correctly in the end and that the vehicle exchange and bill pay happened without incident today when she wasn’t there.
Good service and communication
Dash is not the same after service. When I turned on car seat went full forward. Told me service would take two hours ended up taking two and 3/4 with no updates
David and everyone were very polite and helpful. I appreciate the updates on what was being done. I also appreciate the after work summary with pictures of anything else that may need work in the future. Thank you
I was treated in a friendly manner, and felt I was given good advice.
This was a very positive interaction., which I appreciated.
Excellent customer service, thanks David!
Greg is excellent to work with. He has good people skills, friendly.
Khon was very nice and professional. He explained things well and answered all my questions. And he took time not to make me feel rushed.Was a very pleasant experience.
Eric was very nice to work with. A pleasant young man
Khon was extremely knowledge and helped me with decision making. I had to leave for Dr appt that I forgot about. Will return for realignment. Thanks Khon!
Eric was 5 STARS fantastic all the way!! Couldn't have asked for more from him. He was a true professional. Unfortunately the people who booked my service appointment on the phone apparently put me in the wrong location. Turns out I should have been in the main service bay but I was over at one of the express doors and Eric had to scramble to get me taken care of but he did a terrific job. I think the mistake happened with whoever booked the appointment for me. Eric was great!
Everything went great and he did a great job. Made my experience fast and pleasant
Greg was very kind and I know that he is just doing his job and ensuring Smart Motors gets the most money they can out of each customer. I have no issues with him. Unfortunately, as I have experienced in the past at Smart, had my husband not called and insisted that the diagnostics and service be covered by the warranty, I would have had to pay for the entire service and testing. Had my husband not brought up the many other online complaints about Sienna doors filling with water, the “technical service bulletin” would not have been brought up and we would have e paid for the service. It is unfortunate that Toyota isn’t more willing to stand behind their warranties. I will not be going back to Smart for any service because it always feel like women are taken advantage of and most issues result in the customer needing to advocate aggressively for themselves.
David was awesome once again!
Jesse was calm, friendly, professional. Smart Motors should be proud to have him in their employe.
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