Nothing against Jose but I came in for tire rotation & was told they would not do the rotation because my tires were 6 years old. However the car only has 14,000 some miles on it & Jose said the treads were still good. I was given an estimate for new tires & he wanted me to make an appointment for new tires which I was not going to do. I would like to know why you have this policy to reject a service request a customer is asking you to perform. The car is no longer under warranty so I would have had to pay to have the tires rotated. Like I said this does not reflect on Jose but rather the way Smart does business. Phyllis Fass
Greg was very courteous, articulate and professional.
Khon was very friendly and professional. I appreciated his explanations while discussing my car's service needs. Thank you Khon!
He was very pleasant to work with and very informational.
Excellent service
Thank you
This was my first time visiting your service department. The address given took me to the wrong service entrance. The tech asked me if I had any concerns and when I told him my concern, he told me I'd have to make an appt. Why even ask that question? Then I asked which mileage i should go by since the oil change mileage and the tire rotation mileage is different and he didn't give me a straight answer so now I'm more confused. Then after I left and got home (I live an hour away) I noticed a car wash code on my paperwork. No one told me anything about that. How was i supposed to know about it?
Everyone I spoke to was great and welcoming of my questions. Things went fairly quick and smooth and felt I was taken care of from the drop off to the pick up. I would continue my service here.
Overall my service was good and staff is always friendly but a few suggestions based on my day at the shop. 1.) I scheduled my appointment online and no idea I picked the option of drop off vehicle. That must have been the default selection which isn’t great for users because I had no idea that was a thing. It should be a required question and by default left blank so we have to pick from the option list and realize what we are choosing. Thankfully I got squeezed in and didn’t have to stay till 5pm but wasn’t pleased when I checked in at 830. Still waited 2.5 hours for a tire rotation. That brings me to 2.) why wouldn’t my oil change and tire rotation be aligned on services? The sticker in my windshield has always been the mileage for an oil change. So when I got close to that number, and my car says maintenance required, I scheduled an oil change and tire rotation. Come to find out today my sticker is marked every 5K miles and switches off between oil change and tire rotation. That is so inconvenient for me to come in every 5K miles when you could do both services at the same time every 10K miles. I work in an office 4-5 days a week so getting service twice the amount of time that’s needed isn’t convenient for most people’s schedule. Again, I love my Toyota and smart Toyota has always had the best workers. Just some things could be improved.
The reception I received was excellent, good customer service. Vehicle maintenance great!
Service was kind and expedient. Much appreciated!
As always, every member of the team at Smart was friendly, helpful and knowledgeable. Always consistently high quality customer service!
Khon was very thorough and explained things well. He helped me coordinate a time to get my alignment checked since I couldn’t do it at my appointment last week. I appreciated his professionalism, straightforwardness regarding needs for my vehicle and what would be needed in the future, and him helping get things scheduled based on what worked for my schedule.
It was good but took a bit too long
She was very thorough. Very pleasant.
Jesse was great and kept me informed while my vehicle was being fixed/repaired. As of now, it appears as though this 2nd round of bringing it in… It has been repaired correctly this time.
A major issue that I have since picking my car up… My drivers seat now makes a creaking noise any time I lean forward, backward, etc. it’s almost like someone larger than myself either tried to squeeze in there without moving the seat back & damaged the backrest or I have no fricking clue how they could have done it. All I know is… The car is less than 3 years old and it NEVER made that noise prior to bringing it in. Now, anytime I lean forward at a stop sign to look for traffic, when I get in and out, anytime I adjust within the seat, etc… CREAKING!!! :( It’s very unfortunate that my car came back with an issue that definitely was NOT an issue when I dropped it off for repairs. To me… That just doesn’t seem acceptable!!! I was originally going to let it go, but the noise is driving me insane and the more I hear it, the more upset I get. It feels like a total lack of care & respect for myself AND the car that I worked really hard to save up for & purchase.
They were efficient and they were very nice thanks steve.G
I received a pretty lackluster greeting upon my arrival. The paperwork was incorrect upon completion of the recall. My address, phone and email were incorrect in your system and had to be corrected (home phone is still incorrect.)
I was told that the dealership is still struggling with these “glitches & inconsistencies” after the DMS was changed over two years ago.
Not the same dealership I was used to…disappointing.
I didn't get service from your boy v I got attitude told what was up condescension and out right despicable misleading I b fo from start to finish I WIL NEVER DEAL WITH YOU AGAIN AND I WILL LET EVERYONE KNOW THAT I PAID 30,000 DOLLARS AND THEN TREATED LIKE **** .SALES LIED ,YOUR SERVICE DEPT.TRIED TO FLEESE ME. **** COMPANY ..,****
I no longer own this car and despite Smart Motors told that I received two messages today about someone else’s car being serviced.
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