I may have been wrong about the fluids issue.
My technician today was very professional, and had good personal service and communication skills
I would trust my highlander to him again
I came in just to get a tire repaired from a nail. First, you guys tried to upsell me with a filter replacement, when I was just in for a free 10k mile service where you never mentioned I needed the filter done. Second, the tech didn't call me and I had to walk back over to find out if my car was done (calling was useless), and third I had the other three tires filled properly to 45 psi and the technician for some reason let air out in random amounts so all the tires have different pressures when I picked it up, below optimal.
After I left the Smart Toyota lot I was driving toward the mall and my speedometer said I was going over 45. I was astonished. It turned out that whoever serviced my car must have accidentally converted mod to km/h.
I turned around and went back to the lot. A young lady who worked at Smart Toyota reset the speedometer to mph and everything was fine here than this delay caused me to miss an important meeting.
This was not a train smash, but just a little more attention to detail would have turned my No into a Yes.
My mph was on kph and I didn’t realize it which caused some issues while driving. My service rep spoke to fast and was difficult to understand.
Technicians left greasy footprint on floor mat by gas pedal. Technician forgot to bring keys to front desk for vehicle pickup.
I was very appreciative of the expertise & guidance we received. I had a couple of questions that went well beyond the service we were there for (questions concerning the transmission & towing capacity….also quotes on work we anticipate doing next time). Our service provider was great! Thorough, careful, and really just glad to help. Much appreciated!
Greg was courteous and efficient. He reviewed my car service recommendations and advised me on future services.
Matt was clear and concise. He did a great job
Decent service but way too much for an oil change and tire rotation. I'll be looking elsewhere.
Everyone in the service department is always great to work with.
Appreciate Angel’s help getting the additional maintenance completed quickly without the need to have to come back.
I am looking forward to the manufacturer’s survey.
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