Keep doing a great job that's why I keep coming back
In and out quickly. Service advisor and technicians fast and professional.
The car was serviced properly and ready ahead of the projected time. Paul Fredrick was good to work with.
Things went smooth. No issues
Mallory was absolutely amazing and I would love to work with her again. But for some reason after my appointment my Bluetooth isn’t currently working in my truck.
Thank you! Melissa was great to work with.
Angel was very nice. She provided me with suggested maintenance and didn't pressure me to do it right away. She included it in the paperwork so I can budget for it.
He was very professional and efficient
Mellissa went above and beyond to ensure that I was happy with my service.
Paul and his team were so helpful in diagnosing what made several warning lights come on. They fixed what they thought was the issue. When that didn’t resolve the issue the kept digging and found the problem. I appreciate all of their help!
I brought my car in Friday for an oil change and a basic checkup to make sure everything was okay. Three days later, it stalled on the interstate with warning lights. I had it towed back to the dealership at my own expense.
I was told the cause was debris in the intake, something that seemed like it could’ve been caught on Friday. Between the initial visit, the second repair bill, and the tow, I ended up spending around $600. That’s a lot to absorb when I came in trying to prevent a breakdown.
While I appreciated being offered a loaner and the staff were professional overall, it didn’t feel fair to pay twice — once to check the car, and then again to fix what should’ve been caught during that check.
A partial refund or goodwill credit for the second bill or towing cost would’ve gone a long way toward making this feel like a dealership that truly stands behind its work.
I’ve been a loyal Toyota owner for years, and I want to keep trusting your service team — but this experience shook that a bit.
I found a “miscellaneous charge” of $49.98 on my bill! $50 for miscellaneous charges? It gets harder and harder to trust you guys.
Completed my service on time and as expected! Recommend Smart Toyota for service
Really appreciate you getting your oil change worked into the schedule for the Detailing so we didn’t have to make a second trip. Paula looks great.
Scott provided some very useful advice to help me in the future.
Scott is a great advisor. Kept me informed on my vehicle, let me come out into the shop to view my battery test, and was expertly professional. Thank you Scott and the smart motors team.
I waited 2 hour and 15 minutes for my car.
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