Justin was responsive and personable. Look forward to working with him again, if possible.
This has been a lifesaving experience by your team. I came in with bald tires and no brakes; and left later with four new tires and both brakes replaced! You have the best Service in Wisconsin, if not the whole country!! Thank you kindly for all your Professional Care!
Jenna bentzler killerlain was great very smart young women
Ian went above and beyond to fix an error caused by the Express service team.
Justin and everyone there was very friendly and helpful
Thanks for the quick service
Vincent & Smart Toyota are very professional/thorough. I appreciate it.
Thank you so much. Michele P
Ian made all the difference in my experience at the dealership. I can't say enough good things about him. Genuinely elevated every aspect of my experience at the dealership.
Great service. Quick too.
I enjoyed working with David today.
I appreciated what was needed to maintain my car in good condition and giving advance notice what the cost would be. Delivered as promised!
I was finally able to use your car wash but even though it went through the soap, foam, rinse and blow dry after I left my vehicle is still as dirty as it was before. I believe there is still repairs needed on your car wash.
Ian was very helpful and courteous.
Everything went well, polite and great service.
I called for an appointment for an oil change because I was getting a Maintenance Reminder on my screen for engine oil and oil filter. Shortly after I arrived for the appointment a few days later, the staff member at the service desk came into the waiting area to tell me that I wasn’t due for an oil change for 5,000 more miles. I was also scheduled for a tire rotation so I said go ahead and do that and could the tech please reset the notification software so that I do not see a maintenance notification every time I turn on the car. The service staff member said sure, but when I went to pick up my car after paying the bill, the maintenance reminder was still active. I did not have time to immediately stop back and finagle my way into the queue to have it looked at again. So frustrating to have this issue continue, especially when I am not due for 5,000 more miles—-at least 4 months on. And even more importantly why didn’t the scheduler address the timing of the oil change with me when I scheduled?
Caleb went above and beyond by getting answers to my inquiries.
The service was rxcellent but I realized afterwards that putting one new tire in the rear makes one wheel rotate faster than the other. That would be no problem for front wheel drive but the Rav4 has allwhee drive. Is that going to be a problem causing extra wear in the drive syrem? It would be a problem in the old rear wleel drive ,giving extrawear ih the differential gear system. Can you tell me if this is a problem for the rav4? Thanks and i reiterate that the service people were great.
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