I have been helped by Eric before and he was excellent. He always is. Cannot recommend him enough.
Appreciate the team at Smart Toyota!
Ian Spenser was very friendly and efficient in helping me today. The communication and service was ecceptional.
All of my questions were answered and I was offered some extra services since they had some extra time available. I would have had to make another appointment to get those extra services completed normally.
Jose Angeles delivered exceptional service in every way. His professionalism, communication, and attention to detail were top tier. He didn’t just meet expectations he exceeded them.
It’s clear he takes pride in his work and represents your dealership at a very high level. Team members like Jose are hard to find and should absolutely be recognized for the value they bring. Thank you Jose and thank you smart motors of Madison
I appreciated Fabius' patience and taking the time to hear my concerns, to research and discuss my last service at Toyota and explain my options going forward.
Thank you for good servise
Prompt, professional and customer oriented.
Ian always keeps me informed and insured I get quality work done
Alyssa is beyond exceptional! I hope I get to work with her again! Thank you! -Quint G
Nice young man, easy to work with!
I had a wheel alignment done. The reported “before” values showed one wheel had an alignment that showed as “red”. The “after” alignment report shows an identical red value for that wheel. I’m leaving on a vacation early in the morning. I hope that the red “after” alignment report is an error.
45 minute wait until someone brought me a list of suggested services. I was there for an oil change, not a 90 minute service. I also find it interesting that one of the services recommended was a transmission fluid change. I have a 5 speed manual. Please stop trying to make money on folks that may not know better. Seems like a dishonest way of doing business. My service advisor was very pleasant and just doing his job but I'm disappointed in Smart Toyota.
David Killerain did a very professional job organizing my maintenance work and making sure I clearly understood what was and was not being addressed.
I must admit that I was confused at first, but David saw to it that I understood what was happening and why.
Jesse was extremely helpful, prompt, and personable. Took care of issue in a very timely manor. Will keep his number on hand for future use if I ever have any car issues. Was a pleasure.
I usually get my service done at East Madison Toyota, but I decided to get my oil changed at Smart Toyota because it’s closer to my home. I had an appointment for the express maintenance and it still took over almost 2 hours. I’m usually in and out of East Madison’s express maintenance shop in less than an hour. Will not be back to Smart Toyota.
Asked to have my tires rotated. They tried to sell me tires an NEVER rotated them.
Tires measured two at 8 and two at 4. Both tires brand new four months ago. Left Toyota and had place where I bought them recheck. Two at 9 and two at 8. Also they do alignment for $99. You charge $160. Plus they check, without charge, alignment before doing the work.
Service guy was very kind but won’t return to dealer.
Friendly staff, very thorough explanation of service and done in a timely fashion.
Thank you for keeping my rav4 happy.
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