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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5562 reviews 61%
4 star 1948 reviews 21%
3 star 315 reviews 3%
2 star 643 reviews 7%
1 star 662 reviews 7%
Review Us
Craig S.
4 out of 5
8/6/2025
David is the absolute best! He was able to work with me to confirm a diagnosis and have a part ready for me, ensuring a prompt repair.
William K.
5 out of 5
8/6/2025
Great job, Thank you Bill Kissel
Kayla H.
5 out of 5
8/6/2025
Very efficient process, great customer service!
Paul N.
5 out of 5
8/6/2025
Excellent service
Efrain M.
2 out of 5
8/6/2025
i was upset with the service
Mary G.
4 out of 5
8/6/2025
Eric was excellent! He thoroughly reviewed the service checklist and I appreciated the offer to rotate the tires. Very smooth process
Saraliz J.
1 out of 5
8/6/2025
When I did the appointment online I checked off oil change. All they did was tire rotation. The maintenance light came on so obviously to me it needs an oil change not just a tire rotation. I had my son and my mom drive 1 hour for that.
Amy P.
1 out of 5
8/6/2025
I don’t think the recall completely got fixed. The third row still doesn’t lay flat. Melissa was great to work with.
Firoz K.
3 out of 5
8/5/2025
$120 per oil change is too much! Especially when $13 of it is “miscellaneous charges” that being said, the staff was professional and helpful.
Daniel S.
5 out of 5
8/5/2025
Eric was great !
Aroor M.
5 out of 5
8/5/2025
Polite, comprehensive and thorough evaluation and remediation. Good job! But the charges were surprisingly high!
Mike Z.
5 out of 5
8/5/2025
Completely satisfied
Paul P.
5 out of 5
8/5/2025
Jesse was awesome to work with!
Maureen S.
4 out of 5
8/5/2025
Smart Motors seldom disappoints.
John R.
3 out of 5
8/5/2025
Service isn’t complete. Waiting on alignment bolts? For this common tundra and sequoia issue surprised they are not a stocked item.
Marianne C.
5 out of 5
8/5/2025
Paul was great with keeping me updated and ensuring my peace of mind while my beloved car was in your care. 12/10 would recommend!! Thank you very very much!!
Thomas F.
2 out of 5
8/5/2025
I noticed an issue with car when turning the steering wheel-a knd of rubbing sound. I told service person that when checking car in for service. I was told the fast service side of service dept could not and was not able to identify the issue. That would require a seperate service appt on the other side of the dealership. Your kidding me.
Christopher D.
2 out of 5
8/5/2025
Issue not fixed
Edward K.
5 out of 5
8/5/2025
Thank you for your support, David!
Jerome K.
5 out of 5
8/5/2025
Fast and complete.

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